Management of electronic records to support judicial systems at Temba Magistrates’ Court in the North West Province of South Africa

Abstract

The management of electronic records has been a burning issue in many sectors, particularly the justice sector. Criminal justice institutions, such as courts and ministries of justice, suffer from inadequate management of court records, which undermines the legal and judicial systems. South African courts are overburdened with backlogs, delays, and corruption due to poor electronic record management. The dysfunctional management of electronic records has led to poor service delivery and justice for citizens. These concerns provided the impetus for research to assess the management of electronic records at Temba Magistrates’ Court in the North West Province of South Africa. To achieve the stated aim, the study adopted a qualitative approach through a case study design. Data were collected by conducting interviews with purposely selected records officers, a records manager, registry clerks and document controllers. The findings of the study indicated that Temba Magistrates’ Court has put in place relevant legislation and policies for managing electronic records. The study findings showed that staff are not complying with records management policy. The major findings of the study revealed that the Temba Magistrates’ Court has experienced unforeseen consequences, including a backlog of cases, challenges of data storage, loss, and misplacement of electronic court records resulting from poor records management practices. The study concluded with recommendations for the need to motivate and encourage staff members to adhere to the records management policy. The study also revealed the need to adopt multifactor authentication mechanisms such as biometrics, passwords, and fingerprints to reduce or prevent unauthorised access to electronic court records. A comprehensive records management programme should be developed and implemented. It is concluded that staff members working at Temba Magistrates’ Court should be suitably trained in all aspects of electronic court management.