Abstract:The article presents a model of logistic support for the operation of a ground handling agent at an airport. The presented model enables the assessment of the system in the check-in and security control subsystems. The aim of the model is to forecast the system's assessment from the passenger's point of view. The rating given by the passenger has a significant impact on the non-aeronautical revenues obtained by airports. Therefore, it is a key rating indicator allowing selection of the appropriate number of re… Show more
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