Abstract:On the basis of existing literature and benchmarking efforts for various facets of e-Government (expected benefits, existing barriers, methodological guidelines) the paper identifies a number of factors that affect e-Government projects (broader environment, political, funding, public management and service delivery frameworks, customer engagement, technology and effort supply, core processes) and proposes a holistic model for e-Government projects. On the basis of this holistic model, it is argued that realiz… Show more
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