“Making-Up during Data Analysis” the Performance Measurement System in Karnataka
Dayashankar Maurya,
Kedar Joshi,
Varsha Khandker
et al.
Abstract:In developing countries, performance measurement systems are widely adopted but understudied. Using a case study approach, we assess performance measurement systems for the timely delivery of public services in Karnataka, India. We identify the gaps and propose a five-stage framework to measure performance as per an ‘authentic’ performance measurement approach. We demonstrate the usefulness of the proposed framework by comparing performance measured under the existing framework vis-à-vis proposed, using two-ye… Show more
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