Making the law accessible to non-lawyers: effects of different kinds of expertise on perceived usability of online legal information services

Newman, David; Doherty, U.

doi:10.1080/01449290601111002

Cited by 5 publications

(3 citation statements)

References 19 publications

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“…Messages from Dutch police force Twitter accounts are analyzed using trace data drawn from Twitter. Newman and Doherty (2008) evaluate the perception of lawyers and of those not legally trained on usefulness and usability, to help design an environment in which professionals without legal training can make efficient use of public sector legal information regarding planning and the environment. However, none of these studies focused on the internal user perspective.…”

Section: Introductionmentioning

confidence: 99%

Measurement of internal user satisfaction and acceptance of the e-justice system in Turkey

Oktal

Alpu

Yazıcı

2016

AJIM

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Purpose The purpose of this paper is to develop an evaluation model for National Judiciary Informatics System (NJIS), which is an e-justice system forming part of e-government, based on the models and the theories of information systems (ISs). Design/methodology/approach The survey was conducted on 8,840 internal users working for judicial services in Turkey. The success of the NJIS as an e-justice system is evaluated using structural equation modeling (SEM). Findings The results show that while the most important factor is the latent variable information quality in the SEM created to analyze the satisfaction of internal users using the NJIS, other factors include perceived usefulness (PU), system quality, and service quality, respectively. It is found that design quality has affected directly and positively the perceived ease of use (PEoU) while PEoU has affected the PU in the same manner. Research limitations/implications This study was solely concerned with internal users. Therefore, a more comparative study in which other users such as lawyers and ordinary citizens can be incorporated is suggested. Related to internal user satisfaction of the e-justice system, it is explored whether or not internal users are satisfied with their information processing needs, the system’s efficiency, the number of process steps, technical office services, and the system in general. Originality/value The research presents a new developed evaluation model of e-justice system from an internal user perspective. Most evaluation models focus on system-centered evaluation or organizational structure while user-centered evaluation concerning judicial ISs has not been explored yet.

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Section: Introductionmentioning

confidence: 99%

Measurement of internal user satisfaction and acceptance of the e-justice system in Turkey

Oktal

Alpu

Yazıcı

2016

AJIM

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“…Hence, a need has been identified to design and develop an online legal information system (OLIS) to cater to the information needs of the legal community in India. Investment in developing an information system is precarious because developers are uncertain about the degree of end-user acceptance and their information needs (Newman and Doherty, 2008;Nickerson, 1981). This study of users' perspectives undertakes to design an OLIS, focusing on pertinent issues and all possible alternatives.…”

Section: Introductionmentioning

confidence: 99%

Online legal information system for Indian environment: a user’s perspectives

Bhardwaj

Madhusudhan

2016

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Purpose The purpose of this paper is to explore legal information requirements of the legal community in India for a proposed online legal information system tailored to the Indian environment. Design/methodology/approach A needs assessment survey was conducted using a structured questionnaire circulated among 750 respondents from eight institutions in Delhi. A total of 397 filled-in questionnaires were personally collected by the investigator, showing a response rate of 52.9 per cent. All these questionnaires were selected for analysis and interpretation of data. Responses to 45 questions were analyzed and presented in the form of tables and figures using various statistical techniques. Findings The findings of the study show that majority of the respondents felt they faced a number of problems in using online legal resources such as accessibility of legal information in legal resources, lack of online help features, description of legal information sources, search screen too confusing and poor website design. In addition, respondents highlighted that access instructions on the online resources are not clear. Lack of expertise and insufficient knowledge of information and communication technology in using legal databases are also major hurdles. Majority of the respondents are somewhat satisfied in using open-access and commercial legal information resources and not aware of open-access resources in the field of law. Model online legal information system (OLIS) was designed and developed based on the findings drawn in the needs assessment survey to empower the common man with legal resources at no cost, and foster research in the field of law. Research limitations/implications The model OLIS contains only a sample collection. It is expected that the proposed system will be implemented on a wider scale, so that lawyers, research scholars and common people can benefit. Practical implications The findings of the study will help libraries to subscribe to legal information resources and to design robust OLIS suitable in the Indian context. It is anticipated that the needs assessment survey of OLIS will help government agencies and law libraries to understand the problems of the legal fraternity in accessing legal information. Originality/value The present study designed a model OLIS for the Indian environment (www.olisindia.in) to aid the legal community in India, enabling them to save their valuable time. This system will help and foster interdisciplinary research learning and can be used as a tool for learning the basic concepts, as well as help deliberate on the emerging areas in the field of law.

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“…The user, value and worth centred ethos of human-computer interaction (HCI) approaches, is making its way into service design approaches (Cottam and Leadbeater 2004, Parker and Heapy 2006, Boyle and Harris 2009, Bunt and Harris 2009 with the usual range of complements and challenges that occur when disciplines interact (e.g. Kwon et al 2007, van Dijk et al 2007, Caratozzolo et al 2008, Koivumaki et al 2008, Newman and Doherty 2008 van Dijk 2008, Medina et al 2010, Wild 2010a, alongside workshops exploring the intersection of HCI and Services (Wild 2008(Wild , 2009. Recent years have seen a number of papers being published in HCI 'venues' (e.g.…”

Section: Introductionmentioning

confidence: 99%