Making Performance Measurement Relevant? Administrators’ Attitudes and Structural Orientations

Yang, Kaifeng

doi:10.1177/073491490703100304

Cited by 4 publications

References 73 publications

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Performance Management of IT in Public Administrations: A Literature Review on Driving Forces, Barriers and Influencing Factors

Greger

Wolf

Krcmar

2013

Lecture Notes in Computer Science

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Part 3: Service Design and ImprovementInternational audienceThe increased importance of IT in the public sector results in a greater need to establish IT performance management mechanisms. Public administrations need to control IT related investments by using performance management in order to assess and reduce IT costs. However, public sector organizations are only slowly adopting performance management of IT. So far, the driving forces, barriers and influencing factors regarding performance management of IT in the public sector have not been analyzed. The aim of this paper is to identify, analyze and discuss these driving forces, barriers and influencing factors by conducting a literature review and to show how performance management of IT can be designed in the public sector in order to improve its acceptance

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Performance Management of IT in Public Administrations: A Literature Review on Driving Forces, Barriers and Influencing Factors

Greger

Wolf

Krcmar

2013

Lecture Notes in Computer Science

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Gender and performance in public organizations: a research synthesis and research agenda

Park

2020

Public Management Review

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Reforming the nations: a global study of the Need for Future Managerial Reforms in public administration

Vigoda‐Gadot

Cohen

Tsfati

2016

International Review of Administrative Sciences

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This study deals with the Need for Future Managerial Reforms (NFMR) in public administration as perceived by university professors from around the globe. We explore and validate a new NFMR scale based on traditional principles of the New Public Management (NPM) doctrine (e.g. downsizing government, debureaucratization, decentralization, managerialism, and privatization). We also propose a global professional selection (GPS) approach to the study of need for future managerial reforms, validating it with a theoretical model, eight propositions, and four hypotheses. According to the model, managerial quality, satisfaction with public services, trust in public services and NFMR are mutually related but should be considered within the cultural dimensions of each nation. Using data from a sample of 2995 faculty members in 191 major universities from 45 nations, we demonstrate the validity of the NFMR scale and of several direct and indirect hypotheses based on the theoretical model, as well as the advantage of the GPS-controlled mediating model over a simple mediating model. The findings are discussed theoretically and practically, with their implications for the study of future NPM-style reforms and the recent trends in modern governance. Points for practitioners This study suggests that greater calls for managerial reforms, especially from the knowledgeable community, are valuable inputs that should be heard and echoed in government halls. Improving managerial quality may reduce calls for managerial reforms. Public managers should invest in increasing citizens’ satisfaction and trust as they reduce pressures on policy makers to initiate expensive reforms. Cross-country transitions of lessons and knowledge about managerial reforms should be carried out with caution as values and traditions affect the type of required reforms and their meaning for the public.

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Making Performance Measurement Relevant? Administrators’ Attitudes and Structural Orientations

Cited by 4 publications

References 73 publications

Performance Management of IT in Public Administrations: A Literature Review on Driving Forces, Barriers and Influencing Factors

Performance Management of IT in Public Administrations: A Literature Review on Driving Forces, Barriers and Influencing Factors

Gender and performance in public organizations: a research synthesis and research agenda

Reforming the nations: a global study of the Need for Future Managerial Reforms in public administration

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