36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of The 2003
DOI: 10.1109/hicss.2003.1174328
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Making e-government happen everyday co-development of services, citizenship and technology

Abstract: In a joint research project concerning the use and design of IT in public services, we are using a simple figure of on-going design-oriented interactions to highlight shifting foci on relationships of co-development of services, citizenship and technology. We bring together a number of concrete examples of this on-going everyday co-development, presented from the different perspectives that we, as researchers from different disciplines and traditions, represent in the project. The article explores and discusse… Show more

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Cited by 13 publications
(7 citation statements)
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“…: Novek, 2008). Consistent with what was already discussed by Dittrich et al (2003), our experience with UM suggests that "making it happen" requires engagement, commitment, and support from those who are ultimately involved in the everyday implementation and use of technical infrastructures: citizens and city officials. Consequently, a combination of both approaches is warranted.…”
Section: Discussionsupporting
confidence: 76%
See 1 more Smart Citation
“…: Novek, 2008). Consistent with what was already discussed by Dittrich et al (2003), our experience with UM suggests that "making it happen" requires engagement, commitment, and support from those who are ultimately involved in the everyday implementation and use of technical infrastructures: citizens and city officials. Consequently, a combination of both approaches is warranted.…”
Section: Discussionsupporting
confidence: 76%
“…Although these initiatives are promising, many challenges remain regarding how (1) these developments can more effectively influence decision-making processes, (2) public administrations can respond to these changes in constructive ways with their current practices, and (3) opportunities for collaboration can be created. Participatory Design experiences and practices have much to offer in terms of addressing alternative approaches to e-governance (see Dittrich et al, 2003;Ekelin, 2007;Sefyrin, 2009). A purpose of this study is to build on these experiences and complement them.…”
Section: Enhancing Citizenship: the Role Of In-between Infrastructurementioning
confidence: 99%
“…Integration, local configuration, customization and redesign represent complex, densely structured courses of articulation work without clearly distinguishable boundaries [5,22]. Participants' embeddedness in various ensembles and activities provides them with a range of perspectives over use, tailoring, training, modification, maintenance, reuse and design.…”
Section: Use-design-practicementioning
confidence: 99%
“…We are interested in studying the existing varieties of community information technology development by non-professional designers 'in the wild' (see also [1,4,5,6,7,25]). We believe there is a lot to be learned from their insights, practices and methods for the traditions of Participatory Design and recognize the importance to broaden existing understandings of the social and organizational contexts of where PD actually takes place.…”
Section: Introductionmentioning
confidence: 99%
“…reporting) public procurement One of the most challenges of the eGovernment paradigm, also according to the available technology, is to integrate information systems in such a way that different administrations can suitably interact each other by sharing activities, processes, services etc. This integration reduces citizens' time dedicated to bureaucracy, increases quality of services, allows to share knowledge, information and best practices [3,7,11].…”
Section: Table 2 Basic Public Services For Firmsmentioning
confidence: 99%