Major HCI Challenges for Open Source Software Adoption and Development

Viorres, Nikos; Xenofon, Papadopoulos; Stavrakis, Modestos; Vlachogiannis, Evangelos; Koutsabasis, Panayiotis; Darzentas, John

doi:10.1007/978-3-540-73257-0_50

Cited by 22 publications

(30 citation statements)

References 17 publications

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“…Open source software is often less polished than its proprietary alternatives; version proliferation and poor usability are two oftenreported problems (Nichols and Twidale, 2003;Krishnamurthy, 2005;Viorres et al, 2007). Highly paid employees, like knowledge workers, may argue that the fit of the OSS (Thompson et al, 1991), the service quality it offers (DeLone and McLean, 2003), or the perceived behavioral control they have over it (Ajzen, 1991) is worse than that of its proprietary alternative.…”

Section: Research Question 10 How Is Employee Productivity Affectingmentioning

confidence: 99%

Organizational adoption of open source software

Spinellis

Giannikas

2012

Journal of Systems and Software

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a b s t r a c tOrganizations and individuals can use open source software (OSS) for free, they can study its internal workings, and they can even fix it or modify it to make it suit their particular needs. These attributes make OSS an enticing technological choice for a company. Unfortunately, because most enterprises view technology as a proprietary differentiating element of their operation, little is known about the extent of OSS adoption in industry and the key drivers behind adoption decisions. In this article we examine factors and behaviors associated with the adoption of OSS and provide empirical findings through data gathered from the US Fortune-1000 companies. The data come from each company's web browsing and serving activities, gathered by sifting through more than 278 million web server log records and analyzing the results of thousands of network probes. We show that the adoption of OSS in large US companies is significant and is increasing over time through a low-churn transition, advancing from applications to platforms. Its adoption is a pragmatic decision influenced by network effects. It is likelier in larger organizations and those with many less productive employees, and is associated with IT and knowledge-intensive work and operating efficiencies.

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Section: Research Question 10 How Is Employee Productivity Affectingmentioning

confidence: 99%

Organizational adoption of open source software

Spinellis

Giannikas

2012

Journal of Systems and Software

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“…Documentation is fragmented over forums, personal web pages, and source code. [62]. FLOSS development is rapid and iterative, so rapid that it might look like one code-and-fix attempt from the outside [13], and thus user centric design is challenging [5].…”

Section: User-developer Communication Means In Floss Projectsmentioning

confidence: 99%

“…Communication between these different stakeholder groups and perspectives is a challenge [33]. Especially it has been noticed that HCI specialists tend to remain outsiders and they do not have any real decision making power in FLOSS development [1,9,12,15,49,61,62]. This paper is focused on software targeted to the end users (i.e.…”

Section: Introductionmentioning

confidence: 99%

A Review of Tool Support for User-Related Communication in FLOSS Development

Rantalainen

Hedberg

Iivari

2011

IFIP Advances in Information and Communication Technology

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“…Thus, the number of reported user interface problems is low in many OSS projects [39]. In addition, typical OSS projects with no HCI specialists do not gather feedback from the non-technical end-users [3,5,6,29,30,37].…”

Section: Usability In Oss Projectsmentioning

confidence: 99%

Integrating HCI Specialists into Open Source Software Development Projects

Hedberg

Iivari

2009

IFIP Advances in Information and Communication Technology

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Abstract. Typical open source software (OSS) development projects are organized around technically talented developers, whose communication is based on technical aspects and source code. Decision-making power is gained through proven competence and activity in the project, and non-technical enduser opinions are too many times neglected. In addition, also human-computer interaction (HCI) specialists have encountered difficulties in trying to participate in OSS projects, because there seems to be no clear authority and responsibility for them. In this paper, based on HCI and OSS literature, we introduce an extended OSS development project organization model that adds a new level of communication and roles for attending human aspects of software. The proposed model makes the existence of HCI specialists visible in the projects, and promotes interaction between developers and the HCI specialists in the course of a project.

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Major HCI Challenges for Open Source Software Adoption and Development

Cited by 22 publications

References 17 publications

Organizational adoption of open source software

Organizational adoption of open source software

A Review of Tool Support for User-Related Communication in FLOSS Development

Integrating HCI Specialists into Open Source Software Development Projects

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