Main COVID-19 information sources in a culturally and linguistically diverse community in Sydney, Australia: A cross-sectional survey

Ayre, Julie; Muscat, Danielle M; Mac, Olivia; Batcup, Carys; Cvejic, Erin; Pickles, Kristen; Dolan, Hankiz; Bonner, Carissa; Mouwad, Dana; Zachariah, Dipti; Turalic, Una; Santalucia, Yvonne; Chen, T; Vasic, Gordana; McCaffery, Kirsten

doi:10.1016/j.pec.2022.03.028

Cited by 17 publications

(11 citation statements)

References 24 publications

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“…The District's—and, in particular, our local champions'—strong ties to the community have strengthened the capacity of the Hub to access and involve community members in the co‐creation of health literacy research. In addition to Parenting Plus, another recent example of this was the rapid mobilization of staff and consumers in Western Sydney and two adjoining health districts to co‐design and conduct the largest Australian COVID‐19 survey of people who speak a language other than English at home 42,43 …”

Section: Methodsmentioning

confidence: 99%

“…The synergy of collaboration is manifested in the increasing number of co-created research projects across the District, as well as a shift in the point of engagement; rather than working with university academics at the analysis stage, health staff and researchers have increasingly come together at the earliest stages to identify problems, generate solutions and consider practical, culturally appropriate methodological approaches.Increasing trust and partnership synergy between researchers and health district staff has also served to strengthen collaborations with consumers and the broader community. The District's-and, in particular, our local champions'-strong ties to the community have strengthened the capacity of the Hub to access and involve community members in the co-creation of health literacy research.In addition to Parenting Plus, another recent example of this was the rapid mobilization of staff and consumers in Western Sydney and two adjoining health districts to co-design and conduct the largest Australian COVID-19 survey of people who speak a language other than English at home 42. RESULTS: A (REVISED) MODEL OF CO-CREATION Insights from our experience over a 5-year period have led to a refined understanding of how co-creation is facilitated in practice, as summarized in Figure 1.…”

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confidence: 99%

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Embedding health literacy research and best practice within a socioeconomically and culturally diverse health service: A narrative case study and revised model of co‐creation

Muscat

Mouwad

McCaffery

et al. 2022

Health Expectations

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Background Health literacy interventions and research outcomes are not routinely or systematically implemented within healthcare systems. Co‐creation with stakeholders is a potential vehicle through which to accelerate and scale up the implementation of innovation from research. Methods This narrative case study describes an example of the application of a co‐creation approach to improve health literacy in an Australian public health system that provides hospital and community health services to one million people from socioeconomically and culturally diverse backgrounds. We provide a detailed overview of the value co‐creation stages and strategies used to build a practical and sustainable working relationship between a University‐based academic research group and the local health district focussed on improving health literacy. Results Insights from our experience over a 5‐year period informed the development of a revised model of co‐creation. The model incorporates a practical focus on the structural enablers of co‐creation, including the development of a Community of Practice, co‐created strategic direction and shared management systems. The model also includes a spectrum of partnership modalities (spanning relationship‐building, partnering and co‐creating), acknowledging the evolving nature of research partnerships and reinforcing the flexibility and commitment required to achieve meaningful co‐creation in research. Four key facilitators of health literacy co‐creation are identified: (i) local champions, (ii) co‐generated resources, (iii) evolving capability and understanding and (iv) increasing trust and partnership synergy. Conclusion Our case study and co‐creation model provide insights into mechanisms to create effective and collaborative ways of working in health literacy which may be transferable to other health fields in Australia and beyond. Patient and Public Contribution Our co‐creation approach brought together a community of practice of consumers, healthcare professionals and researchers as equal partners.

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Section: Methodsmentioning

confidence: 99%

mentioning

confidence: 99%

Embedding health literacy research and best practice within a socioeconomically and culturally diverse health service: A narrative case study and revised model of co‐creation

Muscat

Mouwad

McCaffery

et al. 2022

Health Expectations

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“…In a recent study, Ramos et al (2020) indicated that bilingual digital content can effectively reach out to Latinx users and guide them with trusted health information during the COVID-19 pandemic. Similarly, Ayre et al (2022) also learned that in culturally and linguistically diverse communities, people found it difficult to receive public services and information in English only. There is a great desire for tailored digital content in diverse languages for public services among these communities.…”

Section: Using Social Media In a Us-mexico Border Communitymentioning

confidence: 99%

Public sectors and nonprofit organizations use of social media to communicate compassion during crisis

Shi

Luo

Soto-Vásquez

et al. 2023

Chinese Public Administration Review

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Using compassion is an important public communication strategy associated with many positive outcomes. While research on compassion has grown in many fields, few studies have explored the role of compassion in crisis communication. This study fills the gap in the research to examine if public sectors and nonprofit organizations used compassion on their social media content and how it impacts public emotion in a winter freeze crisis in Texas. Facebook posts from four local agencies were analyzed to investigate the role of compassion in crisis communication during this emergency. The results highlight the value of using compassion on social media in crisis communication. Facebook posts containing compassion components significantly increased online public engagement. Furthermore, compassion functioned to decrease negative emotions and bolster positive emotions among the public. Media richness did not exert any significant impact on public reactions. Policy implications for government agencies and non-profit organizations are discussed.

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“…These communities can also be left behind in their access to and understanding of recommendations, compounded by cultural discordance and mistrust of health institutions 4. For example, while public health information about COVID-19 mitigation measures and vaccination was available in multiple languages online, recent research has highlighted that COVID-19 information on Australian government websites did not cater to the health literacy levels of some people from racial and ethnic minority communities,5 nor did the communication efforts necessarily reach or engage the community members 6. Furthermore, even when official COVID-19 messages are translated in Australia, they have been criticised for their poor quality and visibility 7 8.…”

Section: Introductionmentioning

confidence: 99%

Communication and engagement of community members from ethnic minorities during COVID-19: a scoping review

Seale,

Harris-Roxas,

Mustafa

et al. 2023

BMJ Open

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ObjectivesThis review examined the factors influencing communication and engagement with ethnic and racial minority groups in Australia during the COVID-19 pandemic. It aimed to answer two main questions: (1) what communication problems people from these communities typically faced during the pandemic? and (2) what strategies and recommendations were suggested to enhance communication and engagement for ethnic and racial minorities during the current COVID-19 pandemic and any similar events in the future?DesignScoping review.Data sourcesPubMed, EMBASE, Cochrane Library, PsychINFO and CINAHL. Grey literature was searched within organisations’ websites and a Google search of key terms.Eligibility criteria for selecting studiesWe included original research, case studies, reports (including government and charity reports), systematic and scoping articles and literature reviews in English, published from January 2020 to August 2022.Data extraction and synthesisTwo researchers independently assessed the literature for eligibility and extracted data from the included literature. The selected papers were analysed and summarised into themes relevant to the research questions. The final review included 38 studies combining published academic papers and grey literature.ResultsKey themes relating to communication and engagement issues included a lack of trust in authority, a lack of access to information and ineffective communication channels and a lack of timely and culturally responsive materials. To reduce the issues, the papers spoke about the key role of community organisations to provide local support and community leaders as trusted spokespersons. Lastly, key recommendations to reduce inequity and strengthen future pandemic responses focused on the need for collaborations and consultations, increasing the number of bilingual workers and supporting community-led communication efforts.ConclusionsThe insights gained from the activities and experiences documented in this review during the COVID-19 pandemic should be incorporated into future decision-making and interventions to enhance communication and engagement strategies.

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Main COVID-19 information sources in a culturally and linguistically diverse community in Sydney, Australia: A cross-sectional survey

Cited by 17 publications

References 24 publications

Embedding health literacy research and best practice within a socioeconomically and culturally diverse health service: A narrative case study and revised model of co‐creation

Embedding health literacy research and best practice within a socioeconomically and culturally diverse health service: A narrative case study and revised model of co‐creation

Public sectors and nonprofit organizations use of social media to communicate compassion during crisis

Communication and engagement of community members from ethnic minorities during COVID-19: a scoping review

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