Main Aspects of Managing Logistics Business Processes and Their Quality Assessment

Abstract

The development of logistics, the formation of logistics chains and ensuring their effective functioning require improved management of logistics business processes. However, in literature and practical activities today, the aspects of managing logistics business processes are of a different nature, it is necessary to justify the approach to the creation of an integrated management system based on the assessment of their quality. It has been proven that logistics management and quality management is a general process of organization of production at the enterprise, aimed at increasing the efficiency of the use of available material, financial, information and personnel resources. Quality determines which product or service should be carried out taking into account consumer requirements and standards, and logistics – how to achieve the required level of production, the level of organization of processes and costs.In this work, the quality of logistics activity is understood as a set of properties and characteristics of successive interconnected logistics business processes related to the supply, production, transportation and sale of products, which arise as a result of interaction of a consumer and a producer, as well as other interested parties, the degree (level) which allows you to satisfy various socio-economic needs that are constantly changing.A methodological approach to the assessment of the quality of logistics business processes has been developed, which is based on the elements of the SCOR model and provides for the establishment of indicators in the areas of planning, execution, and provision separately for the logistics business processes of supply, production, and sales. The indicators of the quality of logistics business processes in terms of planning include the coefficients of processivity, continuity, adjustability, timeliness, and reliability of execution.To evaluate quality in terms of implementation, the list of evaluation criteria includes the following indicators: staff professionalism; exact fulfillment of all requirements; sufficiency of resources; quality of information exchange; effectiveness of the process. Prospects for further research are to establish directions for the development of the logistics management system, the formation of effective methods of managing logistics business processes based on their quality assessment.