2020
DOI: 10.2147/ppa.s276254
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<p>Patient Satisfaction and Associated Factors During COVID-19 Pandemic in North Shoa Health Care Facilities</p>

Abstract: Background: Patient satisfaction is an indicator of healthcare quality service and involved as an outcome measure. Quality of healthcare service and patient satisfaction has been affected by the current coronavirus disease 2019 (COVID-19) pandemic. It induced uncertainness and shortage of medical supplies due to a limited global movement. Therefore, this study aimed to assess patient satisfaction and associated factors among chronic patients who had a follow-up in North Shoa healthcare facilities. Methods: An … Show more

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Cited by 40 publications
(49 citation statements)
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References 37 publications
(45 reference statements)
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“…17 Fiche is the capital city of the zone and 114 kilometers away from Addis Ababa. 18 It has five hospitals and 64 health centers. It also has 2,420 health professionals out of whom 213 are midwives.…”
Section: Study Design Period and Settingmentioning
confidence: 99%
“…17 Fiche is the capital city of the zone and 114 kilometers away from Addis Ababa. 18 It has five hospitals and 64 health centers. It also has 2,420 health professionals out of whom 213 are midwives.…”
Section: Study Design Period and Settingmentioning
confidence: 99%
“… 14 For the reason that the older adults have an underlying health condition, may have dementia or cognitive decline, may become more anxious, angry, stressed, agitated and may have withdrawn as home quarantine, 6 and lack of accessible health facilities and dissatisfaction with health care services. 15 Moreover, in Ethiopia, the COVID-19 infection affects all age groups, but the majority of deaths have been recorded among older adults greater than or equal to 60 years, 4 which accelerate the cause of stressor for symptoms of anxiety and depression. 16 , 17 In addition, the lockdown measures imposed during COVID-19 may have affected older adults living in the study area as they are financially incapable and supported by volunteers that might be an additional burden for mental problems.…”
Section: Introductionmentioning
confidence: 99%
“…21 North Shewa’s main city, Fiche, is 114 kilometers from Addis Ababa. 22 There are five hospitals and 64 health facilities in the zone. There are 2420 health professionals in the North Shewa zone, including 213 midwives.…”
Section: Methodsmentioning
confidence: 99%