&lt;p&gt;Online physician reviews: is there a place for them?&lt;/p&gt;

Murphy, G.P.; Radadia, Kushan; Breyer, Benjamin N.

doi:10.2147/rmhp.s170381

Cited by 31 publications

(26 citation statements)

References 24 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…A number of concerns have been raised about OPRs (Daskivich et al, 2017; Ellimoottil et al, 2013; Lagu et al, 2017; Murphy et al, 2019). The population that writes OPRs may not reflect the general patient population (Terlutter et al, 2014).…”

Section: Introductionmentioning

confidence: 99%

“…In contrast, OPRs do not offer a way to determine the representativeness of the sample. Therefore, the notion that the experiences described within OPRs are typical for a given provider have been called into question (Ellimoottil et al, 2013; Murphy et al, 2019). Furthermore, given that many reviews are comprised of qualitative free text, it is difficult to estimate their reliability.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Are Online Patient Reviews Associated With Health Care Outcomes? A Systematic Review of the Literature

Placona

Rathert

2021

Med Care Res Rev

View full text Add to dashboard Cite

Although online patient reviews (OPRs) are ubiquitous, there has been debate about whether OPRs are associated with measures of health care outcomes. The majority of patients search for online information about a hospital or provider before scheduling an encounter, therefore, the extent to which OPRs are valid information is important. We conducted a systematic review of the literature to examine the extent to which OPRs are associated with measures of patient experience, clinical quality, and other outcomes. We searched Medline, CINAHL, Web of Science, and PsycInfo, which yielded 32 studies. There were consistent positive correlations between OPRs and patient experience at both the organization and individual provider levels of analysis. However, associations between OPRs and quality measures were mixed. Organizational level OPRs may be more reliable than individual provider OPRs. In addition, the strength of association could be affected by the type of encounter setting, specialty, and specific measures.

show abstract

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Are Online Patient Reviews Associated With Health Care Outcomes? A Systematic Review of the Literature

Placona

Rathert

2021

Med Care Res Rev

View full text Add to dashboard Cite

show abstract

“…These results have demonstrated a consistently poor association between online ratings and objective health care outcome measures. [34][35][36] In our study, 77% of all complaints were related to nonclinical issues, suggesting that the majority of negative online reviews are separate from factors that are directly related to the quality or outcome of the care received. This suggests that, similar to previous investigations in other subspecialties, orthopedic sports surgeon reviews demonstrate a poor correlation between online ratings and objectively measurable patient outcomes.…”

Section: Number Of Complaintsmentioning

confidence: 99%

The Majority of Complaints About Orthopedic Sports Surgeons on Yelp Are Nonclinical

Pollock

Arthur

Smith

et al. 2021

Arthroscopy, Sports Medicine, and Rehabilitation

View full text Add to dashboard Cite

Purpose: To examine and characterize extremely negative Yelp reviews of orthopedic sports surgeons in the United States. Methods: A search for reviews was performed using the keywords "Orthopedic Sports Medicine" on Yelp.com for 8 major metropolitan areas. Single-star reviews were isolated for analysis, and individual complaints were then categorized as clinical or nonclinical. The reviews were classified as surgical or nonsurgical. Results: A total of 11,033 reviews were surveyed. Of these, 1,045 (9.5%) were identified as 1-star, and 289 were ultimately included in the study. These reviews encompassed 566 total complaints, 133 (23%) of which were clinical, and 433 (77%) of which were nonclinical in nature. The most common clinical complaints concerned complications (32 complaints; 6%), misdiagnosis (29 complaints; 5%), and uncontrolled pain (21 complaints; 4%). The most common nonclinical complaints concerned physicians' bedside manner (120 complaints; 21%), unprofessional staff (98 complaints; 17%), and finances (78 complaints; 14%). Patients who had undergone surgery wrote 47 reviews that resulted in 114 complaints (20.5% of total complaints), whereas nonsurgical patients were responsible for 242 reviews and a total of 452 complaints (81.3% of total complaints). The difference in the number of complaints by patients after surgery and patients without surgery was statistically significant (P < 0.05) for all categories except for uncontrolled pain, delay in care, bedside manner of midlevel staff, and facilities. Conclusion: Our study of extremely negative Yelp reviews found that 77% of negative complaints were nonclinical in nature. The most common clinical complaints were complications, misdiagnoses and uncontrolled pain. Only 16% of 1-star reviews were from surgical patients. Clinical Relevance: Patients use online review platforms when choosing surgeons. A comprehensive understanding of factors affecting patient satisfaction and dissatisfaction is needed. The results of our study could be used to guide future quality-improvement measures and to assist surgeons in maintaining favorable online reputations.

show abstract

“…According to Lee, the question is not whether information on patient satisfaction should be made public, but rather, who should do it [283]. Murphy et al recommended that physicians embrace the change process by helping shape future doctor-rating platforms [284].…”

Section: Online Mental Health Resources For Patientsmentioning

confidence: 99%

Psychiatry in the Digital Age: A Blessing or a Curse?

Roth

Papassotiropoulos

Brühl

et al. 2021

IJERPH

View full text Add to dashboard Cite

Social distancing and the shortage of healthcare professionals during the COVID-19 pandemic, the impact of population aging on the healthcare system, as well as the rapid pace of digital innovation are catalyzing the development and implementation of new technologies and digital services in psychiatry. Is this transformation a blessing or a curse for psychiatry? To answer this question, we conducted a literature review covering a broad range of new technologies and eHealth services, including telepsychiatry; computer-, internet-, and app-based cognitive behavioral therapy; virtual reality; digital applied games; a digital medicine system; omics; neuroimaging; machine learning; precision psychiatry; clinical decision support; electronic health records; physician charting; digital language translators; and online mental health resources for patients. We found that eHealth services provide effective, scalable, and cost-efficient options for the treatment of people with limited or no access to mental health care. This review highlights innovative technologies spearheading the way to more effective and safer treatments. We identified artificially intelligent tools that relieve physicians from routine tasks, allowing them to focus on collaborative doctor–patient relationships. The transformation of traditional clinics into digital ones is outlined, and the challenges associated with the successful deployment of digitalization in psychiatry are highlighted.

show abstract

<p>Online physician reviews: is there a place for them?</p>

Cited by 31 publications

References 24 publications

Are Online Patient Reviews Associated With Health Care Outcomes? A Systematic Review of the Literature

Are Online Patient Reviews Associated With Health Care Outcomes? A Systematic Review of the Literature

The Majority of Complaints About Orthopedic Sports Surgeons on Yelp Are Nonclinical

Psychiatry in the Digital Age: A Blessing or a Curse?

Contact Info

Product

Resources

About