<p>Maternal Satisfaction with Delivery Services of Government Hospitals in Ambo Town, West Shoa Zone, Oromia Region, Ethiopia, 2020</p>

Abstract

Background Maternal satisfaction with delivery service is used to measure the ability of services provided to meet consumers’ expectations. Satisfying women with the care given during labor and delivery helps to develop a positive childbirth experience and a favorable attitude towards motherhood. There were limited studies that assessed maternal satisfaction in Ethiopia, and this study aimed to assess delivery service satisfaction and its associated factors among mothers who gave birth at public hospitals of Ambo town, West Ethiopia. Methods Institutional-based cross-sectional study was conducted on 384 women, from April 20 to May 20, 2019, in public hospitals of Ambo town. The study participants were selected by systematic random sampling method and interviewed using structured questionnaires. The data were checked, coded and entered into Epi info version 7, and then exported to SPSS version 20 for analysis. Multivariable logistic regression analysis was performed to identify predictors of maternal satisfaction. A variable with a P value of less than 0.05 was considered statistically significant. Results A total of 384 study participants were involved, making a response rate of 100%. Out of 384 mothers who participated in the study, 322 (83.9%) were satisfied with the delivery service, and 62 (16.1%) were unsatisfied with the delivery service. Monthly income less than 650 ETB (AOR=0.46, 95% CI: 0.22, 0.94) was associated with decreased maternal satisfaction. On the other hand, normal birth outcome (AOR=4.409, 95% CI: 1.453, 13.375) and maintenance of mothers’ privacy (AOR = 8.405, 95% CI: 1.74,29.59) were associated with increased maternal satisfaction with delivery services. Conclusion The level of maternal satisfaction with the delivery services in this study was moderate. Monthly income, maternal birth outcome and maintenance of privacy were significantly associated with maternal satisfaction.

Influencing Factors of Outpatients’ Satisfaction in China a Cross-Sectional Study of 16 Public Tertiary Hospitals

“…The research samples were small, and the type of hospital was relatively monotonous. 1,3,10,25 Based on these deficiencies. This study had improved the survey content and used statistical description, single-factor analysis, and multi-factor analysis to determine the factors that had a greater impact on satisfaction in patient characteristics.…”

“…The research of Senait and Teshome showed that the assessment of patient satisfaction currently had ambiguous results due to differences between individual factors. 9,10 Miriam's research showed that the subjectivity of patients will affect the results of satisfaction evaluation. 11 The abovementioned studies were used to evaluate the satisfaction of specific types of subjects in the hospital environment of different developed and developing countries.…”

Level of Late Initiation of Antenatal Care Visit and Associated Factors Amongst Antenatal Care Attendant Mothers in Gedo General Hospital, West Shoa Zone, Oromia Region, Ethiopia

“…Maternal health complications and lack of prenatal outcomes are often associated with other factors like the non-utilization of antenatal and childbirth services and poor socioeconomic status. Unwanted outcomes are, seen in those mothers who have not done ANC registration due to their delay of antenatal care because of dissatisfaction toward the quality of service pregnant mothers are affected by complications like: preeclampsia, malaria, lack of birth readiness, post-partum hemorrhage due to lack of risk identification at ANC level ( 17 – 23 ).…”

Maternal Satisfaction with Labor and Delivery Services and Associated Factors Among Post-Partum Women in East-Gojjam Zone Primary Hospitals, Amhara-Ethiopia: Cross- sectional study

“…Ethiopian studies conducted in Addis Ababa, Amhara Referral Hospitals, Ambo government hospitals, Hawassa city public hospitals reported that maternal satisfaction with delivery service is 63%, 61.9%, 83.9%, 87.7% respectively (5,9,16,17).…”

“…Satis ed women with the care given during labor and delivery helps to develop a positive childbirth experience and a favorable attitude towards mother hood but a negative birth experience can make the woman feel distraught and have a negative impact on her mental health, which increases the risks of postpartum blue, depression, psychotic disorders and post-traumatic stress disorder (9) Maternal satisfaction with delivery services varies across countries. Studies conducted in India, Bangladesh, Australia showed that 89.8%, 92.3% and 86.1% of mothers were satis ed with delivery service respectively (10)(11)(12).…”