Loyalty formation toward Halal food

Suhartanto, Dwi; Marwansyah, Marwansyah; Muflih, Muhammad; Najib, Moh Farid; Faturohman, Irgiana

doi:10.1108/bfj-03-2019-0188

Cited by 36 publications

(27 citation statements)

References 30 publications

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“…This finding is in line with some prior studies (Amaliah et al, 2015;Eid & El-Gohary, 2015;Joshanloo, 2016). For example, Suhartanto et al (2019) have found that religiosity has a significant impact on Halal food customer satisfaction. Joshanloo (2016) has also asserted a significant moderating effect of religiosity on the link between negative affect and life satisfaction.…”

Section: Discussionsupporting

confidence: 92%

“…Religiosity strengthened the relationship between perceived value and customer satisfaction. Suhartanto, Marwansyah, Muflih, Najib Moh, and Faturohman (2019) also assert that religiosity is a significant antecedent of customer satisfaction. Accordingly, we argue that religiosity is closely related to satisfaction.…”

Section: Religiosity and Customer Satisfactionmentioning

confidence: 99%

“…Accordingly, we argue that religiosity is closely related to satisfaction. However, studies that had investigated the direct relationship between religiosity and customer satisfaction were still limited (Suhartanto et al, 2019). Therefore, we proposed a hypothesis that religiosity is a significant and positive antecedent of customer satisfaction (H2).…”

Section: Religiosity and Customer Satisfactionmentioning

confidence: 99%

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Islamic bank trust: the roles of religiosity, perceived value and satisfaction

Abror

Patrisia

Engriani

et al. 2021

APJML

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PurposeThis study aims to examine the relationship between trust and its antecedents, i.e. customer satisfaction, perceived value and religiosity. The moderating roles of religiosity on the relationships between perceived value, satisfaction and trust also have been investigated in this study.Design/methodology/approachThis research has carried out in West Sumatra Indonesia. The respondents of this study are Islamic bank customers from five areas in West Sumatra Indonesia. Data have been collected through Survey method. After some preliminary analyses, we employed 390 useable responses in the analysis. Covariance Based Structural Equation Modeling (CB-SEM) was employed to analyze the data.FindingsThis study found that religiosity has significant impacts on perceived value, customer satisfaction and trust. Perceived value and customer satisfaction are also significant antecedents of trust. Moreover, it found the significant moderating impact of religiosity on the link between perceived value and trust, and also on the link between customer satisfaction and trust.Research limitations/implicationsThis cross-sectional study has been conducted in a single country. Accordingly, this study may have a limitation in result generalization. Moreover, this study only focused on three antecedents of trust, including religiosity, satisfaction and perceived value. Therefore, for future research, we suggest conducting a longitudinal study in some Muslim countries such as Malaysia, Brunei Darussalam and Middle East countries. We also suggest employing other antecedents of customer trust, such as customer engagement and customer sociocultural.Practical implicationsBased on the research findings, the managers of Islamic banks will have input on how to improve their customers' trust by giving more attention to customer religiosity, perceived value and satisfaction. They can develop programs to increase customer perceived value and satisfaction such as a reward program to increase customer trust.Originality/valueA more comprehensive model of the relationship between religiosity, perceived value, satisfaction and trust has been addressed in this study. This study also highlighted the significant moderating role of religiosity on the link between perceived value, satisfaction and trust which are neglected previously have also been highlighted in this study.

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Section: Discussionsupporting

confidence: 92%

Section: Religiosity and Customer Satisfactionmentioning

confidence: 99%

Section: Religiosity and Customer Satisfactionmentioning

confidence: 99%

See 1 more Smart Citation

Islamic bank trust: the roles of religiosity, perceived value and satisfaction

Abror

Patrisia

Engriani

et al. 2021

APJML

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“…The previous study has articulated to conduct an empirical study in culturally diverse countries (Yeo et al, 2017) with a large sample. Most of the prior studies examined based on culturally similar countries and small samples (See-Kwong et al, 2017;Suhartanto et al, 2019;Yeo et al, 2017). Third, since the data were collected in the pandemic period from Bangladesh, this study will provide an understanding of the factors that influence customers' attitude, satisfaction, and continuance intention in an unusual situation that might intensify the usage.…”

Section: Introductionmentioning

confidence: 94%

Evaluating the customers' dining attitudes, e-satisfaction and continuance intention toward mobile food ordering apps (MFOAs): evidence from Bangladesh

Amin

Arefin

Sultana

et al. 2020

EJMBE

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PurposeThis study was designed to specifically explore confirmation and perceived usefulness associated with mobile food ordering apps (MFOAs) in consideration of their impacts upon attitudes, satisfaction and intention to continuously use.Design/methodology/approachThe research utilized the convenience sampling to gather data from 250 respondents having prior experience with MFOAs during COVID-19 pandemic period in Bangladesh. The Structural Equation Modeling technique was applied to analyze the data using SmartPLS 3 software.FindingsThis study's results showed that customers' perceived confirmation and usefulness were significant in determining their dinning attitudes. Besides, customers' dining attitudes were positively related to e-satisfaction. Finally, the customers’ continuance intention to use MFOAs was significantly influenced by their e-satisfaction.Research limitations/implicationsRestaurants managers should focus on online sales through MFOAs during the pandemic period since social distancing is a key strategy to manage COVID-19. Customers should be assured that the safety measures are undertaken while delivering the food.Originality/valueThis study incorporated the expectation-confirmation theory and technology acceptance model and tested it in the context of MFOAs.

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“…Second, consumers are concerned about food safety and the delivery hygiene in ordering food using MFDAs. However, previous studies mainly emphasized on MFDA's adoption and its influence on customers' intention to use (Alalwan, 2020;Baabdullah et al, 2019;Koiri et al, 2019;Lee et al, 2019;Okumus et al, 2018;Roh & Park, 2018;Suhartanto et al, 2019;Yeo et al, 2017). Finally, the social isolation situation may influence customers' behavioral intention to use MFDAs in unprecedented conditions.…”

Section: Introductionmentioning

confidence: 99%

Using Mobile Food Delivery Applications during COVID-19 Pandemic: An Extended Model of Planned Behavior

Amin

Arefin

Shamsul

et al. 2021

Journal of Food Products Marketing

129

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The purpose of this study was to identify the factors influencing consumers' behavioral and continuance intention to use mobile food delivery applications (MFDAs) during COVID-19 pandemic. Based on the theory of Planned Behavior, we examined the impact of social isolation, food safety, delivery hygiene, subjective norms, dining attitudes, and behavioral control on behavioral and continuous intention to use MFDAs. Data were collected from 432 users and analyzed using Structured Equation Modeling. The results showed that delivery hygiene, subjective norms, attitudes, and behavioral control were related to both behavioral and continuance intention to use MFDAs, whereas perceived food safety was related to behavioral intention and social isolation was related to continuance intention. Moreover, behavioral intention mediated the impact of perceived food safety, delivery hygiene, attitudes, and behavioral control on continuance intention. This study incorporated situational factors into theory of Planned Behavior, which might guide the practitioners to use MFDAs during COVID-19.

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Loyalty formation toward Halal food

Cited by 36 publications

References 30 publications

Islamic bank trust: the roles of religiosity, perceived value and satisfaction

Islamic bank trust: the roles of religiosity, perceived value and satisfaction

Evaluating the customers' dining attitudes, e-satisfaction and continuance intention toward mobile food ordering apps (MFOAs): evidence from Bangladesh

Using Mobile Food Delivery Applications during COVID-19 Pandemic: An Extended Model of Planned Behavior

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