2021
DOI: 10.1177/14707853211027486
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Lots of bots or maybe nots: A process for detecting bots in social media research

Abstract: The use of bot messaging, that being artificially created messages, has increased since 2010. While not all bots are bad, many have been used to share extreme and divisive views on a range of topics, from policy discussion to brand electronic word of mouth. The issue with bot messaging and its prevalence is that it can affect researchers’ understanding of a topic. For example, if 25% of a dataset is fabricated, decision-making may result in a loss of profit or poor policy formation. To counteract the use of bo… Show more

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Cited by 3 publications
(2 citation statements)
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References 21 publications
(31 reference statements)
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“…Finally, we acknowledge that bots may contaminate data collected from social media platforms. Future research should implement a data-cleaning process to eliminate the effect of bot data and ensure data are representative of public opinion [ 56 ]. Future research may also use topic modeling to identify repeated text, which would help eliminate news headlines and bot-generated content.…”
Section: Discussionmentioning
confidence: 99%
“…Finally, we acknowledge that bots may contaminate data collected from social media platforms. Future research should implement a data-cleaning process to eliminate the effect of bot data and ensure data are representative of public opinion [ 56 ]. Future research may also use topic modeling to identify repeated text, which would help eliminate news headlines and bot-generated content.…”
Section: Discussionmentioning
confidence: 99%
“…Therefore, the findings likely underestimate the true number of mentions if users frequently post pictures or videos of CEDs on social media. Finally, Brandwatch does not detect or differentiate between real and fake accounts, such as bots, that may potentially inflate the data [ 67 ].…”
Section: Discussionmentioning
confidence: 99%