Losing talent due to COVID-19: The roles of anger and fear on industry turnover intentions

Exploring hospitality workers' career choices in the wake of COVID-19: Insights from a phenomenological inquiry

“…Therefore, it is remarked that topics related to the hospitality workforce, such as their perceptions, resilience, and post-crisis training and development, should be featured in future academic attempts ( Zopiatis et al, 2021 ). Consistently, recent studies have revealed the close association between the pandemic and various hospitality employee issues, such as stress and burnout ( Popa et al, 2023 , Wong et al, 2021 ), substance abuse ( Bufquin et al, 2021 ), damage to well-being ( Chen & Chen, 2021 ), and higher turnover intentions ( Bufquin et al, 2021 , Chen and Chen, 2021 , Popa et al, 2023 , Wong et al, 2021 ). Aside from inciting depression and negative emotions, the pandemic impacts the hospitality industry's current and future workforces' career optimism, with many of them reevaluating their future career plans and prospects ( Birtch et al, 2021 , Chen and Chen, 2021 , Manoharan et al, 2021 , Park et al, 2021 , Wong et al, 2021 ).…”

“…Previous studies ( Bajrami et al, 2021 , Chen and Chen, 2021 , Popa et al, 2023 , Zopiatis et al, 2021 ) repeatedly addressed the stressful situation caused by the pandemic and reported employees' declined performances. The findings of this study observed similar results and further revealed that such pandemic-caused stress is manifested through vocational, financial, and mental perspectives.…”

“…Additionally, previous studies tended to focus on the pandemic's negative consequences on hospitality employees' mental health and well-being ( Chen, 2020 , Popa et al, 2023 , Yu et al, 2021a ), while this study explored how the participants developed various coping strategies based on the assessment of the situation and available resources. These strategies are both problem- and emotion-focused.…”

“…This is very different from most hospitality management studies but responds well with Luu's (2022) notion of a positive mindset, which is essential in creating individual resilience and compromises tourism workers' positive changes and adaption during pandemic times. Understanding hospitality employees’ needs, thoughts, and adaptivity at this point is critical, especially considering the long-lasting pandemic impacts on hospitality employees’ stress, emotions, attitude, and turnover intentions ( Popa et al, 2023 , Yu et al, 2021a ).…”

“… Yang et al (2021) also identified emotions, well-being, and mental health as key themes in early COVID-19 research in tourism, including research on both tourists and employees under the stress of COVID-19. Given the disproportionate impact of the pandemic on hospitality employment, numerous studies have examined the concept of job insecurity and its impact on hospitality worker's emotional exhaustion ( Vo-Thanh et al, 2021 ), fear, anger, and increasing turnover intentions ( Popa et al, 2023 , Yu et al, 2021a ), and mental health, self-esteem, economic self-efficacy, and life satisfaction ( Abbas et al, 2021 ).…”