Looking for Wi-Fi: youth homelessness and mobile connectivity in the city

Humphry, Justine

doi:10.1080/1369118x.2019.1670227

Cited by 25 publications

(34 citation statements)

References 32 publications

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“…Similarly, Humphry conducted research in Australia on the role of mobile phones and the internet for people experiencing homelessness. 25 She found that young homeless people face digital exclusion, but generally overcome difficulties by a set of practices that negotiate their connectivity barriers which she summarises with the term 'survival infrastructuring' (p. 1009). 25 When speaking about homelessness we need to be aware that the individuals experiencing homelessness represent a diverse user group.…”

Section: Research On Homelessness and Information Provisionmentioning

confidence: 99%

“…25 She found that young homeless people face digital exclusion, but generally overcome difficulties by a set of practices that negotiate their connectivity barriers which she summarises with the term 'survival infrastructuring' (p. 1009). 25 When speaking about homelessness we need to be aware that the individuals experiencing homelessness represent a diverse user group. Major causes of homelessness include family violence or financial difficulties according to the Australian Bureau of Statistic.…”

Section: Research On Homelessness and Information Provisionmentioning

confidence: 99%

Section: Research On Homelessness and Information Provisionmentioning

confidence: 99%

See 2 more Smart Citations

Technology for societal change: Evaluating a mobile app addressing the emotional needs of people experiencing homelessness

Burrows¹,

Mendoza

Pedell

et al. 2022

Health Informatics J

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New technology that aims to tackle the systemic and societal problems face challenges bringing together diverse stakeholder perspectives effectively. We evaluate how an emotion-led approach, with a Living Lab process may be effective in these situations. We discuss findings and their implications for this in the context of the development and ongoing maintenance of a web app called “Ask Izzy”. Ask Izzy supports people who are homeless or are otherwise disadvantaged by providing information and consequently improving their everyday life and wellbeing. We present a mixed-method evaluation of the web app: firstly, we evaluate impact of key design decisions upon engagement. Secondly, we conducted semi-structured interviews with 30 participants who are either homeless, ex-homeless or service providers and used content analysis. Then we demonstrate that our emotion-led approach brings a novel perspective on concerns from key actors influencing the refinement of the app. The results section outlines emotional goals such as a feeling of control that were important to consider in order to meet the needs of both end users and the wider service provision network. Our study provides recommendations and an approach that may inform others in developing and delivering similar health care and related systems and services.

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Section: Research On Homelessness and Information Provisionmentioning

confidence: 99%

Section: Research On Homelessness and Information Provisionmentioning

confidence: 99%

See 1 more Smart Citation

Technology for societal change: Evaluating a mobile app addressing the emotional needs of people experiencing homelessness

Burrows¹,

Mendoza

Pedell

et al. 2022

Health Informatics J

View full text Add to dashboard Cite

show abstract

“…Given that people sleeping rough have no fixed address, intermittent/unreliable access to a mobile phone, and experience digital connectivity barriers (Humphry, 2019), significant time and energy is dedicated to tracking them and ensuring their ongoing eligibility and availability for social housing. This process entails outreach workers scanning the spaces where people sleep or hang out, and collecting intelligence from other homeless people about their client’s location and/or movements, as illustrated in the following example from our field notes.…”

Section: Continued Reliance On Embodied Surveillance Practicesmentioning

confidence: 99%

Surveilling the marginalised: How manual, embodied and territorialised surveillance persists in the age of ‘dataveillance’

Clarke

Parsell

Lata

2020

The Sociological Review

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The emergence of new forms of data-driven surveillance – often referred to as ‘dataveillance’ – is reshaping how marginalised social groups are governed. It is generally thought that dataveillance replaces the manual monitoring of specific individuals and spaces with automated monitoring of disembodied and deterritorialised populations. This article challenges this view. Drawing on an ethnographic study of surveillance and homelessness governance in Brisbane, Australia, we argue that embodied surveillance persists in the age of dataveillance due to its capacity to address certain ‘power/knowledge challenges’ associated with the governance of marginalised social groups. We show how the manual monitoring of individuals and spaces is central to how governing actors keep track of people experiencing unsheltered homelessness, and prevent them falling into ‘surveillance gaps’ arising from the extreme social and spatial marginalisation that homelessness entails. We also show how these practices are experienced as a ‘mixed blessing’ by people experiencing homelessness, as they have the capacity to result in both punitive targeting, as well as protection and housing-focused support.

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“…People experiencing homelessness can see significant positive impacts from better access to information and communication technologies (Calvo et al, 2019). While this access is often located at libraries (Dowdell & Liew, 2019), it is also commonly supplemented by mobile device access (Humphry, 2021). Social platforms and other modes of virtual community tend to be both very important to people experiencing homelessness (especially youth) in terms of expanding their access to information and social relationships (Koepfler et al, 2013; VonHoltz et al 2018; Yost, 2012), but might produce their own modes of exclusion and inequality (Marler, 2022).…”

Section: Introductionmentioning

confidence: 99%

From Communities of Practice to Smart and Connected Communities: Information Sharing Practices Among Social Service Providers

Slota

Nigam

Fleischmann

et al. 2022

Proceedings of the Association for Information Science and Tech

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To be a smart and connected community is an aspiration and orientation. A goal of smart and connected communities is to make more effective and consistent use of data, information, and technology, and in many ways to operate at a critical junction between community members and an imagined future structured around a particular vision of the role of government, the role of participation, and often-conflicting visions of what these might become. This paper reports findings from 32 semi-structured interviews with stakeholders in the City of Austin Continuum of Care (CoC), a collaborative group of organizations working to end homelessness in the Austin/Travis County region, as well as critical analysis of their collaborative and siloed data resources. The key themes that emerged in this case study include the continual process of 'becoming' a smart and connected community, focusing on the development and 'accretion' of data and informational infrastructure, and its impact on the communities of practice related to providing services to people experiencing homelessness. The information behaviors of the stakeholders of the CoC demonstrates ongoing movement towards more collaborative resolutions of issues of data quality and interoperability, alongside a negotiation of the role of data-intensive structuring of collaborations and work.

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Looking for Wi-Fi: youth homelessness and mobile connectivity in the city

Cited by 25 publications

References 32 publications

Technology for societal change: Evaluating a mobile app addressing the emotional needs of people experiencing homelessness

Technology for societal change: Evaluating a mobile app addressing the emotional needs of people experiencing homelessness

Surveilling the marginalised: How manual, embodied and territorialised surveillance persists in the age of ‘dataveillance’

From Communities of Practice to Smart and Connected Communities: Information Sharing Practices Among Social Service Providers

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