Looking for friends and followers: a global investigation of governmental social media use

Abstract

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Empirical Analysis of Posts and Interactions: A case of Australian Government Facebook Pages

“…], as well as age, income, and education of the population" (p. 301). These studies were concerned with whether FB popularity for city pages resulted from effective SM communications or were due to general city popularity (e.g., Paris over Helsinki; Hartmann et al, 2013;Sáez-Martin et al, 2014;Mainka et al, 2015). Prevalence of population and tourism context-based articles (determined by agency-type studied) suggests the wide empirical applicability of government SM; another identified emerging agency-type category were department campaigns and initiatives (Lee, 2014;Soon and Soh, 2014) rather than agency-wide FB pages, though this applied to a small selection of studies within the Asian region.…”

Opportunities and Challenges of Using Web 2.0 Technologies in Government

“…There has been an increasing urge by public sector organisations to deliver services online and pay greater attention to Web 2.0 technologies due to the ever-increasing trend in the use of online environments by citizens and the rise in adult and younger generations involved in social networking and virtual community activities [31,39]. Nevertheless, this is not the only reason for the growing interest in Web 2.0 technologies by these organisations.…”

“…The use of a broad class of technologies ranging from personal computers to mobile devices has enabled governments to offer convenient and enhanced accessibility to government services and information to citizens, businesses and governmental units [44]. The internet and the developments around Web in particular has been able to provide a new generation of instruments to facilitate social networking, information sharing and collaborative work [24,31,38]. It has opened new sets of possibilities for governments, ranging from the joint production of public services in cooperation with citizens, social organisations and businesses, from the wide distribution and re-use of government information to the introduction of new forms of democratic participation.…”

Informational Urbanism. A Conceptual Framework of Smart Cities

“…In the analyzed ICs, the highest rate of activity was found on Twitter with 135 tweets per month and city on average [54].…”

“…• the roles of e-government and m-government in smart cities [35,49,53,54] In this article, we will answer two research questions: What is the current state of the conceptual framework of our smart city research? Based upon our empirical findings, what are the main characteristics of smart cities?…”