Looking Ahead: Business Intelligence & Analytics Research in the Post-Pandemic New Normal

Abstract

The COVID 19 black swan event has disrupted every aspect of life in unprecedented ways, causing organizations to scramble to effectively sense and respond to the tumultuous business environment. Business intelligence and analytics (BI&A) capability has gained attention as a key weapon in the arsenal needed to combat turbulent times and to adjust to the post-pandemic new normal. Post-pandemic BI&A trends point to changes in organizational priorities for BI&A infrastructure that influence the traditional view of BI&A architecture and its role within an organization. As a result, new challenges and opportunities are emerging. This paper identifies and examines twelve key post-pandemic BI&A trends from industry practice and six major research themes. It also proposes an initial set of research questions that could inspire future research in BI&A in the post-pandemic new normal.

Delineating the Business Value of Data-driven Initiatives in Organizations – Findings from a Systematic Review of the Information Systems Literature

“…We also identified several intangible business values, thereby extending the so far performance-oriented business value discussion in the BDA domain (Vitari & Raguseo, 2020). This extension is in analogy to Marjanovic et al (2022), who propose to re-think the current business value understanding in the BI domain, especially with respect to the consideration of more intangible business values. To further investigate and understand DDBV as a concept, we moreover provide concrete directions for future research and particularly call for qualitative studies to obtain more in-depth insights.…”

“…Several articles have developed theoretical explanations for BI business value realization, for instance through the lens of absorptive capacity or the general systems theory (Trieu, 2017). As a consequence, research about DDBV realization could be informed by extant findings and perspectives from the BI domain (Marjanovic et al, 2022;Shiau et al, 2022).…”

Business intelligence tools in finance: A review of trends in the USA and Africa

“…The future outlook of business intelligence (BI) tools in finance presents emerging trends, anticipated developments in the USA, prospects and challenges for BI tool adoption in Africa, and potential areas for collaboration and knowledge exchange between regions. The post-pandemic new normal has underscored the significance of BI and analytics capability in combating turbulent times and adjusting to the changing landscape (Marjanovic et al, 2022). In the USA, the development of BI tools in finance is expected to align with the growth of global corporate debt and the expansion of non-financial corporate debt after the global financial crisis of 2008-2009 (Abraham et al, 2021).…”