Long Term Warranty and After Sales Service

Rahman, Anisur; Chattopadhyay, Gopinath

doi:10.1007/978-3-319-16271-3

Cited by 10 publications

(3 citation statements)

References 28 publications

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“…Therefore, the focal firm's S&OP needs to aim at extending services through its supply chain, such as responses to customer complaints, after-sale services, and so forth. [138]. To enable these functionalities and to ensure high synchronization with customers, the focal firm can introduce a IS-based feedback systems [139].…”

Section: Enablers Of Integrationmentioning

confidence: 99%

The Integration of Extended Supply Chain with Sales and Operation Planning: A Conceptual Framework

Rokonuzzaman

2018

Logistics

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This research is an effort to present the emergence of ways to enable marketers to attain high sensitivity and visibility in the supply chain network. It also aims to facilitate better multi-criteria decisions throughout the extended supply chain. It is a qualitative study considering 31 published research articles related to supply chain integration, sales and operation planning, and the use of information systems. With a focus on narrative data, a purposive sampling technique was used to select the papers for review and to produce the results of this study. The findings of this research indicate that the sales and operation planning (S&OP) processes and the key operations in the supply chain network need to be fully integrated. The findings also indicate that information system resources are the key enabler of S&OP and supply chain integration. To be specific, this research is an exercise in theorizing a conceptual framework for optimally confronting the emerging challenges and opportunities regarding an extended supply chain and is intended to bring the proficiency of multi-criteria decisions and actions in the entire supply chain network.

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Section: Enablers Of Integrationmentioning

confidence: 99%

The Integration of Extended Supply Chain with Sales and Operation Planning: A Conceptual Framework

Rokonuzzaman

2018

Logistics

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“…If the lifetime is more than one year, the future cost will be affected by increased labour cost, inflation and devaluation of money over time (Rahman and Chattopadhyay 2015).…”

Section: Cost Formation For Product Warranty Service and Repairmentioning

confidence: 99%

Product reliability and warranty period as a cost-forming factors

Podolyakina

2016

Business: Theory and Practice

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The relevance of this study is determined by the fact that, in modern conditions, the manufacturers of high-tech products offer long-term warranty service for their products aiming at receiving the consumer. In turn, the frequency of warranty service depends on the probability of trouble-free operation of the product in a certain time interval. However, increasing the uptime of the products and increase the warranty period results in increased costs. Therefore, the purpose of this study is to develop a model that allows determining the impact of the following factors on the product cost: the reliability of the manufactured products and the term of their warranty. To achieve the goal of the research there has been determined the content of warranty service, has been introduced the integrated indicator of quality warranty services, and has been shown the level of products reliability as a dependence from the costs of their manufacturing and warranty service. The novelty of this study is estimation of the manufacturer's cost depending on the way of providing the warranty service, either by repair, or by complete replacement of the failed product. The research results provide competitive advantages to manufacturers of high-tech products since it enables to find the efficient period and intensity of the warranty service.

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“…This kind of service is usually purchased at the moment of the sale of an item and can be seen as insurance, starting after the base warranty period (mandatory coverage) [Rahman, Chattopadhyay, 2015;Murthy, Jack, 2014]. If the device fails, the EW provider must take a specific action, such as repair activities, replacement of a broken item and/or financial compensation to the owner of the equipment [Pope et al, 2014].…”

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confidence: 99%

Extended Warranty: An Approach via Stackelberg Game

Santos

Cristino

Guedes

2017

RMJ

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bThis paper aims at showing how the game theory can be applied to the quantitative study of extended warranty (EW). This kind of after-sales service represents an additional noncompulsory coverage, which the consumer can or not buy after the acquisition of some device, starting subsequently to the end of the base warranty (BW) period. Thus, a model, in which two players interact, is shown, i. e. the original equipment manufacturer (OEM), in charge of assigning prices to the equipment and to the extended warranty service; and the customer (owner of the device). The way, in which the parts interact, is modeled through the Stackelberg leadership game, which was originally applied in the analysis of the oligopolies competition market. In this particular model, the leader represents the OEM and the follower is the customer, where the OEM's goal is to find a certain price structure to maximize his profit and consequently influence the buyer's decision. Through this adaptation, the strategies and payoffs of players are defined. The robustness of the model is due to incorporating elements of the economic theory (consumer's surplus, producer's surplus, consumer's reservation price, choice under uncertainty, maximum profit and contingent consumption plan) and elements of the reliability theory (probability of failure and non-repairable systems). Additionally, a numerical example and a sensitivity analysis of parameters are presented to highlight the model. Finally, this research systematizes the steps of Stackelberg game under the modeling of extended warranty (EW) as well.

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Long Term Warranty and After Sales Service

Cited by 10 publications

References 28 publications

The Integration of Extended Supply Chain with Sales and Operation Planning: A Conceptual Framework

The Integration of Extended Supply Chain with Sales and Operation Planning: A Conceptual Framework

Product reliability and warranty period as a cost-forming factors

Extended Warranty: An Approach via Stackelberg Game

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