Logistics Services Sector and Economic Recession in Greece: Challenges and Opportunities

Folinas, Dimitris; Tsolakis, Naoum; Aidonis, Dimitrios

doi:10.3390/logistics2030016

Cited by 7 publications

(5 citation statements)

References 48 publications

(50 reference statements)

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“…-at the same time, the logistics' service providers have been significantly affected by the crisis and these effects have influenced all the main functional areas of the logistics management (procurement, warehousing, inventory management, transportation and distribution) [2].…”

Section: реінжиніринг логістичної компанії та її інформаційної системmentioning

confidence: 99%

Reengineering of a Logistic Company and its Information System Taking into Account Macroeconomic Crisis

Краснюк¹,

Гращенко²,

Кустаровский³

et al. 2019

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Introduction. The modern economy is characterized not only by processes of increasing globalization and competition in markets, mobility and internationalization of resources, rapid devel opment of innovative information technologies, but also by rapid spread of crisis phenomena in the middle and between economies-all these factors put forward new requirements for effective corporate governance. Purpose. Thus, for the sake of stability, not only in the current global market competition, but especially in the context of macroeconomic crisis phenomena, all efficient companies (including logistic) should be able to adapt quickly and efficiently to changes, that is, they must be systemically adaptive. Results. Taking into account the above-mentioned relevance and results of previous researches of the authors, the methodology of innovative reorganization of the logistic company (LC) was developed through its reengineering within the framework of the implementation of anti-crisis management policy. It should be noted that an appropriate adequate and effective information system is an integral part of any management system. Therefore, without a relevant, effective and adaptive logistic information system (LIS), management of any logistic company (LC) is difficult to optimally and operatively perform complex management even in normal market, non-crisis conditions. Consequently, the actual purpose of designing a new and / or reengineering existing LIS is to improve the efficiency of functioning of the logistic processes of the enterprise, optimization of all its business processes, taking into account global and sectoral, ordinary and crisis influences. In the article, considering the industry specificity of the transport industry, the system problems of existing classical logistic systems are investigated and revealed, taking into account the following global trends for 3PL companies: mergers and acquisitions, Big Data problems, the importance of introducing Data Mining technologies for anti-crisis Fraud Detection, the relevance of corporate Knowledge Management technologies. Taking into account the above-mentioned results and considering the results of the previous author's researchthe comprehensive cross-cutting method of anti-crisis reengineering of forest in crisis macroeconomic phenomena has been developed. Considering the substantiated (in previous studies of the authors) the relevance and positive effect of the joint, hybrid-script use of Big Data, Data Mining and Knowledge Management technologies, the algorithm of an adaptive knowledge based LIS with the planning and ranking of relevant information flows and management impacts has been developed. Conclusions. The obtained results are relevant and applicable not only for local logistic companies, but also for international applications in the context of projected global macroeconomic and current national crisis phenomena.

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Section: реінжиніринг логістичної компанії та її інформаційної системmentioning

confidence: 99%

Reengineering of a Logistic Company and its Information System Taking into Account Macroeconomic Crisis

Краснюк¹,

Гращенко²,

Кустаровский³

et al. 2019

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“…Folinas et al examined the impact of logistics activities during the recession in the Greek economy. (Folinas et al, 2018). In his study, Joseph analyzed the impact of the economic conditions that emerged during the epidemic period on the sustainability of supply chain management.…”

Section: Introductionmentioning

confidence: 99%

Küresel Kriz Ortamında Lojistik Performansını Etkileyen Faktörlerin DEMATEL ve BWM ile Değerlendirilmesi

DİŞKAYA,

EMİR

2023

Akıllı Ulaşım Sistemleri Ve Uygulamaları Dergisi

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One of the most important indicators of the economic welfare of the countries is the performance level of logistics activities. For this reason, the performance of logistics activities is susceptible to economic conditions. In recent years, the financial crisis environment, which has reached global dimensions due to the pandemic and war, has revealed that logistics management performances should be reevaluated. Therefore, it will be significant to reassess the critical factors that affect the logistics management performance domestically and globally at the country level. This study examined national and international critical factors impacting logistics management performance in the economic crisis environment. For this purpose, criteria determined from expert opinions and scientific literature review were evaluated by DEMATEL and BWM methods. As a result of the analysis, the factors impacting logistics performance were identified and interpreted in order of importance. The paper analyzes the factors impacting countries' logistics performance in the global economic crisis environment and presents an up-to-date evaluation.

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“…The above increase in the contribution of online shop profits to the overall supermarket profits makes the evaluation of customer satisfaction in this field extremely important. Moreover, the economic crisis of the previous decade has provided valuable lessons for managers, who recognized cooperation, adaptive learning, and innovation in logistics operations as suitable reaction mechanisms to the challenges of growing logistics costs and declining worldwide market demand [28].…”

Section: Introductionmentioning

confidence: 99%

Using a Modified SERVQUAL Approach to Assess the Quality of Supply Chain Services in Greek Online Supermarkets

Mitropoulou

Tsoulfas

2021

Logistics

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Background: The purpose of this paper is to study customer satisfaction concerning orders from online supermarkets, which have recently boomed to fulfil the increased needs of customers during the COVID-19 pandemic. The service quality, as well as aspects of the logistics efficiency, are being examined, and the gaps between the expectations of people using these services and their perceptions about the received services are being evaluated. Methods: A modified approach of the well-known model SERVQUAL is suggested and used in the case of Greek online supermarkets. Thus, an initial contribution of this paper is the formulation of a framework which can be used to assess the quality of B2C logistics services. Results: The results show that customers’ expectations are exceeding their experiential perceptions in all the examined fields, and therefore there is room for substantial improvement. The study identified areas in which supermarkets’ online shops are close to meeting customer expectations and areas in which they fall far short. Conclusions: Competition is expected to become more intense and efficient supply chains that provide services of high quality will have a determinant role to play. Moreover, online supermarkets will have to rethink of their omni-channel structures to maintain and increase their market share. This is of particular importance during turbulent times such as the ones we are experiencing now.

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Logistics Services Sector and Economic Recession in Greece: Challenges and Opportunities

Cited by 7 publications

References 48 publications

Reengineering of a Logistic Company and its Information System Taking into Account Macroeconomic Crisis

Reengineering of a Logistic Company and its Information System Taking into Account Macroeconomic Crisis

Küresel Kriz Ortamında Lojistik Performansını Etkileyen Faktörlerin DEMATEL ve BWM ile Değerlendirilmesi

Using a Modified SERVQUAL Approach to Assess the Quality of Supply Chain Services in Greek Online Supermarkets

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