Logistics and distribution challenges to managing operations for corporate sustainability: Study on leading Indian diary organizations

Mangla, Sachin Kumar; Sharma, Yogesh Kumar; Patil, Pravin P.; Yadav, Gunjan; Xu, Jingjing

doi:10.1016/j.jclepro.2019.117620

Cited by 97 publications

(64 citation statements)

References 71 publications

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“…Li et al, 2020;S. F. W. Lim & Winkenbach, 2019;Mangla, Sharma, Patil, Yadav, & Xu, 2019;NGUYEN, NGUYEN, TAN, & Business, 2021;Prasanna & Vinita, 2021), emphasized that not delivery aspects of Quality of logistics service relates to whether the correct services or products are supplied in the exact quantity, at the exact location and at the precise time moreover the quality of rerun services in logistics service quality relating to how well consumers return requests have been handled which ultimately have a positive effect on satisfaction. The results show that consumers with time build their confidence and feel committed only when they are satisfied from LSQ of the re-retail service provider.…”

Section: Discussionmentioning

confidence: 99%

Examining the relationship between the level of logistics service quality, relationship quality and repurchase intention in e-retail sector of Pakistan

Khan

Wang²,

Wang³

et al. 2021

IJRBS

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This study examined the relationship between the level of logistics service quality, relationship quality, and repurchase intention in the e-retail sector of Pakistan. Logistics service quality LSQ was integrated into the step-by-step purchasing process including pre-purchase, purchase, and post-purchase factors. This research is unique from existing research work as it validated a holistic model by examining the role of customer’s perception of LSQ in strengthening their RQ and subsequent purchase intentions in the e-retail logistics sector of Pakistan and draw important suggestions to enhance the competitiveness of logistics services of domestic e-retail logistic firms. A survey strategy using self-administered questionnaires was employed from customers of departmental stores, large discount stores, shopping malls & retail outlets. A total of n=241 based on a cluster of conventional retail consumers across Pakistan was drawn. The study results provide a quality framework for the management of logistics service providers working in Pakistan's e-retail industry to evaluate the strengths and limitations of their service provision and then identify areas where improvements might be needed.

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Section: Discussionmentioning

confidence: 99%

Examining the relationship between the level of logistics service quality, relationship quality and repurchase intention in e-retail sector of Pakistan

Khan

Wang²,

Wang³

et al. 2021

IJRBS

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“…Green supply chain management is the pressing call of the day (Mangla et al , 2013; Mangla et al , 2015; Mangla, 2019) due to the adverse impact of manufacturing operations on the environment. Therefore, green supply chain related to manufacturing companies has received more attention from the research community (Mangla et al , 2013; Mangla et al , 2018; Piyathanavong et al , 2019; Thakur and Mangla, 2019; Mangla et al , 2019). However, literature on GHSC management operations is limited.…”

Section: Discussionmentioning

confidence: 99%

Towards understanding key enablers to green humanitarian supply chain management practices

Bag

Luthra²,

Venkatesh³

et al. 2020

MEQ

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PurposeHumanitarian supply chains (HSCs) by their very nature require urgent reaction to unforeseeable needs, making it difficult to properly plan for the support of actual demands. As such, integrating sustainability into traditional HSC practices continues to present a challenge to governments, nongovernmental organizations (NGOs) and other humanitarian-related agencies. This study focuses on identifying and categorizing the leading enablers to green humanitarian supply chains (GHSCs) and proposes a model for improving the responsiveness based upon a fuzzy total interpretive structural modelling approach.Design/methodology/approachTotal interpretive structural modelling (TISM) uses group decision-making to identify contextual relationships among each pair of enablers and elucidates the nature of each underlying relationship. The fuzzy TISM shows the level of strength (very high influence, high influence, low influence and very low influence) of each enabler in relation to other enablers, which can help to inform management decision-making.FindingsGHSC management requires strategic planning of inventory and logistics management. The importance of collaborative relationship building with HSC partners for developing capability and the effective use of available resources are keys to success. These improved relationships also help to promote postponement and similar speculation-based logistics strategies, as well as advanced purchasing and pre-positioning strategies. Finally, the speed and quality of response is found to be the top enabler in GHSC management.Research limitations/implicationsOne noted shortcoming of the chosen research method is its reliance on subjective expert judgement. However, collecting judgements is at the basis of many research methods, and the research team took utmost care throughout the research process to allay biases. Future empirical research can further examine the relationships suggested herein. Managers can use the model developed in this research to consider impactful ways to design and execute sustainable HSCs.Originality/valueTo the best of the authors' knowledge, this is a novel attempt to identify enablers to GHSC management. Secondly, the research team has used an advanced methodology (fuzzy TISM) to develop the contextual inter-relationships among the enablers which has not been used earlier in this direction before and thus advances the GHSC literature.

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“…To enhance their corporate sustainability [1][2][3][4], companies should be connected with a first-rate operational and trustworthy logistics system. Integrating corporate governance systems may generate equal opportunities for businesses by consolidating financial and economic networking.…”

Section: Corporate Sustainabilitymentioning

confidence: 99%

Sustainability Management and Performance in the Urban Corporate Economy: A Systematic Literature Review

et al. 2020

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In this article, we cumulate previous research findings indicating that organizations advance to superior phases of environmental management development in order to attain corporate sustainability by the use of participative decision-making. We contribute to the literature on corporate sustainability management and performance by showing that the correlation between sustainable development governance, organizational knowledge, sustainable organizational development, and corporate sustainability, which shapes corporate environmental and sustainability management. Throughout June 2020, we conducted a quantitative literature review of ProQuest, Scopus, and the Web of Science databases, with search terms including “corporate sustainability”, “corporate sustainability management”, “corporate sustainability performance”, “sustainability reporting”, “sustainable supply chain management”, “sustainable corporate development”, and “environmental management systems”. As we inspected research published exclusively in the past two years, only 338 articles met the eligibility criteria. By eliminating the findings that were questionable, unsubstantiated by replication, or too general, and due to space limitations, we selected 93, mainly empirical, sources. Future research should investigate whether corporate governance systems, through organizational sustainability practices and performance reporting, can shape operational environmental sustainability and sustainable organizational culture.

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Logistics and distribution challenges to managing operations for corporate sustainability: Study on leading Indian diary organizations

Cited by 97 publications

References 71 publications

Examining the relationship between the level of logistics service quality, relationship quality and repurchase intention in e-retail sector of Pakistan

Examining the relationship between the level of logistics service quality, relationship quality and repurchase intention in e-retail sector of Pakistan

Towards understanding key enablers to green humanitarian supply chain management practices

Sustainability Management and Performance in the Urban Corporate Economy: A Systematic Literature Review

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