Location Based Service for improving Chabot Disaster Management Evacuator Palu

Rohman, Muhammad Syaifur

doi:10.26623/transformatika.v18i1.1890

Cited by 2 publications

(2 citation statements)

References 10 publications

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“…A fast chatbot must respond When the user opens this chatbot. There is a greeting with clear and concise information about how the chatbot can provide information (Rohman, 2020). This research shows that the speed of the Shopee chatbot in responding/providing information to users is one factor that increases consumer satisfaction.…”

Section: Factors That Influence Consumer Satisfactionmentioning

confidence: 81%

Factors influencing satisfaction and intention to use Chatbot on purchase intention on E-Commerce Shopee.

Saputra,

Sutarso

2024

AT-Tadbir j. ilm. manaj.

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This research analyses chatbot features on consumer satisfaction regarding intention to use and purchase intention in an e-commerce Shopee. This research also involves consumer satisfaction variables that significantly impact consumer usage and purchase intentions. The data in this research was obtained through a questionnaire from 108 respondents who were sampled and explained using a purposive sampling technique. Using WarpPLS and SPSS to analyze data. The findings in this research show that consumer satisfaction greatly influences purchase intentions and the use of chatbot features in Shopee e-commerce. Further interactivity, communication style, and responsiveness. and perceived ease of use also plays a vital role in influencing consumer satisfaction. The aim of this research is to show that several factors influence consumer satisfaction in using the Shopee chatbot feature, which will significantly impact consumers in deciding their purchase intentions and intentions to use a product when making online purchases via Shopee e-commerce.

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Section: Factors That Influence Consumer Satisfactionmentioning

confidence: 81%

Factors influencing satisfaction and intention to use Chatbot on purchase intention on E-Commerce Shopee.

Saputra,

Sutarso

2024

AT-Tadbir j. ilm. manaj.

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“…(Miner, Laranjo, & Kocaballi, 2020). Chatbot dapat pula dikembangkan dalam masa krisis kebencanaan sehingga informasi mengenai posko evakuasi dapat disebarluaskan secara cepat kepada masyarakat (Rohman, 2020). Adapun dari sektor perbankan, chatbot telah digunakan untuk mengurangi beban kerja dari customer care (Chaitrali, Amruta, Savita, & Prof. Satish, 2017).…”

Section: Pendahuluanunclassified

Peran Chatbot Dalam Mendukung Smart Service pada Smart Library

Sugiono¹

2022

v.p.

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Chatbot is a digital technology based on artificial intelligence that has been utilized by various libraries to support the efficiency of information services. The use of chatbots is considered capable of creating a smart library ecosystem so it is important to continue to be developed so that customers are satisfied with the information services provided. This study aims to provide an overview of the benefits that can be obtained by libraries from implementing chatbots to achieve the concept of a smart library. The method used in this study is a literature review from the Google Scholar and Scopus database. There are 5 articles as the main research data. The results show that there are at least 2 benefits that can be obtained from implementing chatbots in library information services, namely: personalized information services and integration of cyberspace with libraries. In personalized information services, customers can get information that suits their needs without having to be overwhelmed with unnecessary information. As for integrating cyber space with real life, customers are able to access services without having to come to the location. Efficiency is the key word in the use of technology to support library services. More in-depth empirical research on chatbots, especially in Indonesia, needs to be carried out to be able to develop and evaluate the use of this technology.

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Location Based Service for improving Chabot Disaster Management Evacuator Palu

Cited by 2 publications

References 10 publications

Factors influencing satisfaction and intention to use Chatbot on purchase intention on E-Commerce Shopee.

Factors influencing satisfaction and intention to use Chatbot on purchase intention on E-Commerce Shopee.

Peran Chatbot Dalam Mendukung Smart Service pada Smart Library

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