Location-based E-Commerce Services: (Re-) Designing using the ISO9126 Standard

Abstract

Abstract-E-commerce services based on user geographic location have emerged as a particularly important segment of modern information services. In these user-intensive applications, quality of service is important and design methods are increasingly relying on software standards to achieve quality. In this paper, we propose an evaluation model for location based e-services that provide insights on how overall system quality can be strengthened via identifying the most important quality characteristics of specific user-system interactions facets. The model categorizes location based services into taxonomies of components / functions, which are further analyzed in interaction facets and significance levels. A further mapping to external qualitative sub-characteristics of the ISO9126 quality standard is used to formally decompose design quality into quality attributes. The view of software design through quality attributes is supported by a mathematical model, which calculates significance weights on service components, defined either by designers or by the end users. An experiment, where this method is used to assess functionality is presented.