Local Government Service Efficiency: Public Participation Matters

Muhammad, Zikri; Masron, Tarmiji; Majid, Aziz Abdul

doi:10.7763/ijssh.2015.v5.565

Cited by 8 publications

(5 citation statements)

References 12 publications

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“…The resource [48] also agree with the finding of this research work. This particular study did not agree with the research of [52] that emphasised that community participation is only the key indicators for satisfactory service delivery because generally factors responsible for citizen satisfaction are enormous and depends on the location [26,65]. Different studies vindicated that municipal awareness is very significant in public service delivery [8,19,77].…”

Section: Resultsmentioning

confidence: 82%

Evidence of Municipal Awareness as a Construct for Enhancing Citizen Satisfaction in Municipal Council of Malaysia

Bello

Kasim

Razali

et al. 2018

PoS

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Abstract. This research study critically analysed the existing literature on municipal awareness relevancy of Municipal councils' service delivery for the purpose of enhancing citizen satisfaction. The purpose of the study is the investigation of citizen satisfaction level of municipal services. Analysis of the existing literature on the relationship between municipal awareness and citizen satisfaction. The Material and methods were carried out using secondary data and were meticulously and critically analysed to come up with reliable results. The study shows the relevancy of the public awareness, citizen satisfaction and municipal council performance in Malaysia. It is evident in the research that citizen consent is important before municipal services should be provided in the local community. The research study highlighted many discrepancies in many kinds of literature related to the existing research study, the evidence-based analysis was carried out to buttress importance and significance of the related study to the research work. The literature was reviewed to ascertain the current happening in the area of local government service delivery. The study shows that many municipal councils in Malaysia provide adequate and satisfactory services to their citizens'. The study also revealed that municipal council plays an important role in citizen awareness of municipal service delivery. The study concludes that municipal service delivery can be enhanced through citizen awareness campaign, to sensitise the local community on various aspects of service delivery including maintenance of the facilities provided. The study also concludes that Municipal councils lack awareness section affects their performance in service delivery process. The study recommends that Municipal councils officials need to be consulted the citizen for their needs and wants; awareness campaign needs to be regularly carried out to maintain cordial relationship between Municipal councils and their citizen; it is also recommended that municipal services should be delivered the needed services by the local inhabitants' after duly consultation.

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Section: Resultsmentioning

confidence: 82%

Evidence of Municipal Awareness as a Construct for Enhancing Citizen Satisfaction in Municipal Council of Malaysia

Bello

Kasim

Razali

et al. 2018

PoS

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show abstract

“…In addition, local residents were not aware of their right to contribute ideas to planning and development programs. The same study also found that less than 35% were involved in public hearings for local plans (Muhammad et al, 2015). Thus, although the current participatory approach in Malaysia satisfies requirements under the legal system, public participation for land use planning has not achieved high rates of public engagement.…”

Section: 1mentioning

confidence: 75%

“…A "structure plan" is a written statement describing the policy and strategic recommendations for state level land use and development whereas a "local plan" is a physical planning document that puts the structure plan policies into more detailed and practical form (Department of Town and Country Planning, 2015). A study by Muhammad et al (2015) found that over 61% of respondents were not involved in any development plans or improvements in service delivery by local authorities. In addition, local residents were not aware of their right to contribute ideas to planning and development programs.…”

Section: 1mentioning

confidence: 99%

An Evaluation of Participatory GIS (PGIS) for Land Use Planning in Malaysia

Zolkafli

Brown

Liu

2017

E J Info Sys Dev Countries

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Public participation for land use planning in developing countries is challenged by multiple barriers including low public awareness and engagement with the process. This paper evaluates the capacity of the general public to effectively contribute to land use planning outcomes in Malaysia using Participatory GIS (PGIS). Spatial attributes that identify place values and land use preferences were collected from the public through a web-based PGIS using facilitated and self-administered methods and compared with land use zones developed by planning experts. We assessed the quality of the PGIS mapped data by analysing participants' mapping effort and the consistency of the mapped data with existing land use zones. The results indicate logical consistency between the mapped attributes-place values and preferences-and land use zones contained in the expert-driven land use plans. The results further indicate that the facilitated PGIS process produced higher quality spatial data compared with the self-administered PGIS survey. Our results suggest that PGIS can provide planning authorities with a viable platform to enhance public participation for land use planning in Malaysia, but that a facilitated PGIS process will be required to increase public participation and the quality of spatial data generated.

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“…This app lets absolutely everyone who needs to make a complaint most effective needs to key in information of the complaint, place of the complaint (geotagging) and fasten the applicable photographs as evidence of the complaint to be despatched. The general public people additionally capable to check the status of their complaints through looking to view the movement taken by way of the Council at the complaints made [21].…”

Section: Fig 3 Screenshot Of Mybikelanecommentioning

confidence: 99%

Mobile Application and Web 2.0 as an E-Participation Mechanism: A Literature Analysis

Manaf

Man

2021

Int. J. Interact. Mob. Technol.

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<h1 style="margin-top: 30.0pt; margin-right: 28.05pt; margin-bottom: .0001pt; margin-left: 28.05pt; text-align: justify;"><span style="font-size: 9.0pt; mso-bidi-font-size: 10.0pt; font-weight: normal; mso-bidi-font-weight: bold;">Every democratic government always in their goals in achieving inclusiveness in every decision-making process which will prevail in their efforts achieving the full principle of democracy, transparent, accountable, and good governance. Hence, e-participation has profoundly become one set of tools in bridging digital divide between people and their governments (C2G), governments and other government organisations (G2G), government and people (G2C), government and employees (G2E), and government and corporation (G2B) through the utilization advancement of information and communication technology (ICT). In regards to this, the mobile application and Web 2.0 system are often flagged for its potential in improving public participation which intended to improve the current lagging public services and to establish relationships between government and citizens based on virtual information sharing and public debate. Insight of this, does mobile application and Web 2.0 able to deliberately enhance e-participation in everydimension?</span></h1><h1 style="margin-top: 30.0pt; margin-right: 28.05pt; margin-bottom: .0001pt; margin-left: 28.05pt; text-align: justify;"><span style="font-size: 9.0pt; mso-bidi-font-size: 10.0pt; font-weight: normal; mso-bidi-font-weight: bold;">Every democratic government always in their goals in achieving inclusiveness in every decision-making process which will prevail in their efforts achieving the full principle of democracy, transparent, accountable, and good governance. Hence, e-participation has profoundly become one set of tools in bridging digital divide between people and their governments (C2G), governments and other government organisations (G2G), government and people (G2C), government and employees (G2E), and government and corporation (G2B) through the utilization advancement of information and communication technology (ICT). In regards to this, the mobile application and Web 2.0 system are often flagged for its potential in improving public participation which intended to improve the current lagging public services and to establish relationships between government and citizens based on virtual information sharing and public debate. Insight of this, does mobile application and Web 2.0 able to deliberately enhance e-participation in everydimension?</span></h1>

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Local Government Service Efficiency: Public Participation Matters

Cited by 8 publications

References 12 publications

Evidence of Municipal Awareness as a Construct for Enhancing Citizen Satisfaction in Municipal Council of Malaysia

Evidence of Municipal Awareness as a Construct for Enhancing Citizen Satisfaction in Municipal Council of Malaysia

An Evaluation of Participatory GIS (PGIS) for Land Use Planning in Malaysia

Mobile Application and Web 2.0 as an E-Participation Mechanism: A Literature Analysis

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