Local E‐Government in the United States: Transformation or Incremental Change?

Norris, Donald F.; Reddick, Christopher G.

doi:10.1111/j.1540-6210.2012.02647.x

Cited by 316 publications

(206 citation statements)

References 44 publications

(52 reference statements)

Supporting

Mentioning

168

Contrasting

Unclassified

Order By: Relevance

“…The above-indicated results are comparable with research findings (i.e., Norris 2005;Norris and Reddick 2013). Based on four focus groups involving a total of 37 IT and other local U.S. government officials, Norris (2005) found that local governments adopted and implemented online services mostly to provide information and e-services and also to provide citizen access to government officials.…”

Section: Figure 3 External Reasons To Undertake E-services Initiativessupporting

confidence: 77%

“…Based on four focus groups involving a total of 37 IT and other local U.S. government officials, Norris (2005) found that local governments adopted and implemented online services mostly to provide information and e-services and also to provide citizen access to government officials. Moreover, based on a nationwide survey of U.S. local governments in 2011, Norris and Reddick (2013) found the following top six reasons for local governments to provide e-government services: 1) citizen access to local government information, 2) citizen access to the local government, 3) citizen access to elected officials, 4) to save money, 5) citizen access to appointed officials, and 6) citizen participation in government/e-democracy. Furthermore, Norris and Reddick (2013) identified the top 12 impacts or changes felt by local governments, namely improved customer service, improved local government communication with the public, increased efficiency of business processes, increased time demands on IT staff, increased citizen contact with elected and appointed officials, changes in the role of department staff, decreased transaction times, changes in the role of IT staff, re-engineering of business processes, and reduction or increase in time demands on departmental staff and reduced administrative costs.…”

Section: Figure 3 External Reasons To Undertake E-services Initiativesmentioning

confidence: 99%

See 1 more Smart Citation

Providing Government e-Services: An Extension of Applicability Check for Practitioners

Lagrandeur¹,

Fortier²

2016

RCBR

View full text Add to dashboard Cite

Communities are grappling with unanswered questions regarding how to best manage and deliver e-services both within City Hall and with their citizen-clients. Moreover, researchers have raised concerns about the relevance of information systems research for both the academic realm and for real-world practitioners. Accordingly, the goals of this study are twofold. First, we seek to understand the internal and external concerns that result from municipal governments offering online services. We do so by involving practitioners in the research process in order to generate research that will prove useful to them while helping researchers fill gaps between phenomena as they exist in practice and in the current state of academic knowledge. Second, we propose an extension to Rosemann and Vessey's (2008) applicability check approach by offering an example of research focused on problems faced by practitioners who provide egovernment services.Keywords: Practical Relevance, Rigor, Academic Research, Research Process, Applicability Check, Government e-Services Providing Government e-Services: An Extension of Applicability Check for PractitionersThis paper responds to concerns regarding the relevance and rigor of information systems (IS) research for both academics and real-world practitioners. More specifically, we argue that a strategy to obtain relevance is to involve practitioners in the research process (i.e., Benbasat and Zmud 1999;Lee 1999;Thomas and Tymon 1982;Baldridge, Floyd and Markoczy 2004;Tushman and O'Reilly 2007; Rosemann and Vessey 2008). Accordingly, we propose an extension to Rosemann and Vessey's (2008) applicability check approach by offering an example of research focused on problems faced by practitioners who provide online government services. By identifying 'fundamental issues', this research perspective has the potential to decrease knowledge deficiencies and focus on the interests of key stakeholders.It has been argued that relevant research requires two-way interaction between researchers as knowledge producers, and practitioners as knowledge users (Thomas and Tymon 1982). Accordingly, the academic community needs to take a more proactive role and involve practitioners in topic selection (Benbasat and Zmud 1999). In short, we can increase the quality and relevance of results by 1) studying questions that challenge both existing scientific theory and conventional management practice early in the research process, and 2) understanding the practitioners' perspective and let methodological choices be guided by the parameters of practitioner experience (i.e., Baldridge, Floyd, and Markoczy 2004).In order to meet this goal, we propose an extension to Rosemann and Vessey's (2008) applicability check approach where the first step in improving research relevance is to conduct applicability checks with practitioners.

show abstract

Section: Figure 3 External Reasons To Undertake E-services Initiativessupporting

confidence: 77%

Section: Figure 3 External Reasons To Undertake E-services Initiativesmentioning

confidence: 99%

Providing Government e-Services: An Extension of Applicability Check for Practitioners

Lagrandeur¹,

Fortier²

2016

RCBR

View full text Add to dashboard Cite

show abstract

“…The outcomes demonstrated three compelling factors, execution anticipation, social impact, and encouraging conditions [7] . The study likewise indicated different factors, for example, society, which was excluded in this connection, yet in future studies in view of its significance.…”

Section: Theoretical Foundationmentioning

confidence: 99%

Adoption of e-Government in Pakistan: Supply Perspective

Haider¹,

Chen²,

Lalani³

et al. 2015

ijacsa

View full text Add to dashboard Cite

Abstract-Electronic Government, also known as eGovernment, is a convenient way for citizens to access e-services and to conduct business with the government using the Internet. It saves citizens and the government both time and money. This study examined adoption of e-Government supply side by looking at the UTAUT as a model of technology acceptance. Furthermore, specific variables that were proposed to moderate relationships within the UTAUT were analyzed including locus of control, perceived organizational support, affective and normative commitment, and procedural justice. Data from one sample indicated that in general, the UTAUT model was supported, however, the moderators proved non-significant. Implications are discussed for the technology acceptance process as technologies are implemented within countries and suggestions for future research in this area are discussed. This research sought to demonstrate the robustness of trust-based UTAUT to address e-Government adoption concerns. As a consequence, it was the responsibility of the researcher to select research questions, operational variables, research approaches, and research techniques, within the scope of the study. The research hypotheses formulated in this study were based on the technology acceptance literature covering the original UTAUT model with the inclusion of the trust construct. This quantitative study was conducted with help of Unified Theory of Acceptance and Use of Technology (UTAUT) model.

show abstract

“…Studies have concluded that population size is one of the main factors impacting on the implementation of e-government initiatives (Holden et al, 2003;Norris and Reddick, 2013). Thus, the larger the population, the greater the pressure on a government to disclose information, and especially by means of the internet (Serrano, Rueda and Portillo, 2009).…”

Section: Local Populationmentioning

confidence: 99%

Facebook as a Dialogic Strategic Tool for European Local Governments

Haro‐de‐Rosario

Sáez-Martín

Gálvez‐Rodríguez

2017

TRAS

View full text Add to dashboard Cite

The main aim of this study is to analyze the extent to which local governments in the EU apply dialogic strategies in their Facebook profi les in order to establish and enhance relations with society, and then to examine the impact of certain factors on the implementation of these dialogic strategies. A descriptive analysis is made of the implementation of the dialogic communication theory in relation to the use of Facebook, and this is followed by an explanatory analysis of factors leading local governments to apply dialogic principles. These analyses show that the situation is open to improvement, because local governments are mostly unaware of the benefi ts offered by the use of dialogic principles when establishing online relationships with stakeholders, and greater awareness would enable them to enhance such relationships.

show abstract

Local E‐Government in the United States: Transformation or Incremental Change?

Cited by 316 publications

References 44 publications

Providing Government e-Services: An Extension of Applicability Check for Practitioners

Providing Government e-Services: An Extension of Applicability Check for Practitioners

Adoption of e-Government in Pakistan: Supply Perspective

Facebook as a Dialogic Strategic Tool for European Local Governments

Contact Info

Product

Resources

About