“…Thus, operational modifications of critical equipment might increase the risk for maintaining water quality which remains a major barrier for DR participation by water utilities (Aghajanzadeh, Wray, & Mckane, 2015; Bunn, 2008; Y. Liu et al, 2020; M. Schäfer, 2020). - Economic uncertainties of DR program participation: The operation and maintenance costs associated with the flexible operation of system processes and frequent interruptions of process equipment are not well known (Aghajanzadeh & Therkelsen, 2019; Barán, Von Lücken, & Sotelo, 2005; Els, Pelzer, & Schutte, 2015). Given that the costs of enabling DR programs in the water sector can be high (Kiliccote et al, 2016; Shoreh et al, 2016), there is still a lot of uncertainty in regards to the economic returns of DR program participation (M. Schäfer, 2020).
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