“…Based on published literature from the USA, UK, Australia, New Zealand, Hong Kong and Scandinavia, personalised support can be broken down into four discrete service types: living skills, community access, emotional support and advocacy. Living skills aim to improve the day to day functioning of patients through side by side instruction, role-modelling, corrective feedback and positive reinforcement, and include services such as personal hygiene, budgeting and shopping (Godley et al 1988; Weir & Rosen, 1989; Kleiner & Drews, 1992; Mak & Gow, 1996; Kemp, 1997; Bradshaw & Haddock, 1998; Warner et al 1998; Clarkson et al 1999; Tauber et al 2000; Huxley et al 2009; Dixon et al 2010; Meehan et al 2011). Community access includes support in the activities of recreation and leisure, such as engaging in community events, peer-based activities, recreation, music, art and physical activities (Kleiner & Drews, 1992; Mak & Gow, 1996; Kemp, 1997; Bradshaw & Haddock, 1998; Warner et al 1998; Harris et al 1999; Meehan et al 2011).…”