2022
DOI: 10.55248/gengpi.2022.3.7.45
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Literature Review Process:Measuring the Effective Usage of Knowledge Management Systems in Customer Support Organizations

Abstract: Customer support organizations cannot be successful without a knowledge management system. The customer support world will come to a standstill without these wonderful knowledge management systems. Hence knowledge management systems are backbone to any customer support organizations.In order for the customer support to function smoothly, the relationship with knowledge management systems should be mutual.Therefore, measuring the effective usage of knowledge system is necessary to understand their demand in cus… Show more

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Cited by 9 publications
(6 citation statements)
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References 15 publications
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“…The decision between a to-do list app and a task manager app can be a difficult one. To-do list apps provide a flexible UI environment that lists tasks in an ordered manner, while task manager apps offer structured collaboration, with features such as reminders, due dates, priorities, and workflow management [19]…”
Section: Methodsmentioning
confidence: 99%
“…The decision between a to-do list app and a task manager app can be a difficult one. To-do list apps provide a flexible UI environment that lists tasks in an ordered manner, while task manager apps offer structured collaboration, with features such as reminders, due dates, priorities, and workflow management [19]…”
Section: Methodsmentioning
confidence: 99%
“…The ratio of students was computed with nearly equal inclusion of boys and girls using the formula n=4pq/d2 with an allowable error of 5 percent (where p is the prevalence of study, q is 100-p, and d2 is the number of students). [19] [20] [21] [22]…”
Section: Methodsmentioning
confidence: 99%
“…Inertization involves the mixing of waste with cement and other materials to stabilize it and reduce its hazardousness. This method is suitable for hazardous biomedical waste, including chemicals and toxic substances that cannot be treated using other methods [19] [20][21] [22][23] [24].…”
Section: Litrature Reviewmentioning
confidence: 99%