“…Researchers have indicated a number of personal, environmental and organizational barriers that inhibit a healthcare practitioner's ability to actively listen to their clients (Betcher, 2010;Clarke & Ross, 2005;Ruusuvuori, 2001;Turner et al, 2000;Wolvin & Coakley, 1996.). Personal barriers affecting listening include both physical and psychological states, stress, attitudes, interests, and time (Wolvin & Coakley, 1996), while environmental barriers include physical space, noise, and other distractions (Clarke & Ross, 2005;Ruusuvuori, 2001).…”