“Listening Literacies” as Keys to Rebuilding Trust in Journalism: A Typology for a Changing News Audience

Robinson, Sue; Jensen, Kelly; Dávalos, Carlos

doi:10.1080/1461670x.2021.1937677

Cited by 10 publications

(6 citation statements)

References 33 publications

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“…The analysis results have shown that there is a high proliferation of studies focused on competencies development related to improving organizational communication and marketing (e.g., Schaich, 2012), establishing networks for professional collaboration (e.g., Josephi, 2019), or making use of reflective practise (e.g., Aceituno et al, 2014;Jiang & Rafeeq, 2019;Macmillan, 2014). On the contrary, neglecting competencies development related to personalizing differentiated learning itineraries and achieving the active participation of professionals, fostering an active and creative commitment (e.g., Reilly, 2018;Robinson et al, 2021;Stoker, 2015). As well as posing challenges that involve the use of technologies to provide answers and promoting the development of digital skills (e.g., Appelgren & Lindén, 2020;Lazo et al, 2020;Saks et al, 2019) linked to aspects of individual and emotional nature: Empowering Learners and Facilitating Learners' Digital Competences dimensions (Green et al, 2017;Peters et al, 2018).…”

Section: Discussionmentioning

confidence: 99%

Digital Competencies for New Journalistic Work in Media Outlets: A Systematic Review

Cózar

Escolar

Navazo-Ostúa

2022

MaC

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Media organizations operate in a rivalry-charged ecosystem nowadays, as a consequence of emerging patterns of news production, distribution, and consumption. Furthermore, the growing of public social media manifestations and the arrival of digital journalism require new professional roles, responsibilities, and skills inside the media industry. In this context, Faculties of Communication need to equip students with the digital competencies that are relevant to new media outlets and journalistic work. Based on this approach, the main objective of this study is to answer the following questions: What does the literature suggest about the digital skills that new professional profiles should acquire in the field of journalism? Which dimensions of digital competence are gaining visibility and which dimensions are being neglected? To answer the scientific objectives, a systematic review has been carried out following the PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) statement. The application of the two models of digital competence, Bloom’s taxonomy (1956), and digital competence in education (Redecker, 2017), serves as a framework in two ways: to determine the level of digital competence development, and to identify the dimensions on which greater emphasis is being placed. The results show a lack of studies linked to key aspects of digital competence, especially those related to personal growth, emotional state (Redecker, 2017), and the development of a deep level of acquisition of this competence (Bloom, 1956). This article proposes to reflect on whether we want to train professionals according to the model demanded by the media outlets nowadays, or whether we prefer to train communication professionals with a deep level of digital competence, since they are able to respond to the future and changing needs of the 21st century.

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Section: Discussionmentioning

confidence: 99%

Digital Competencies for New Journalistic Work in Media Outlets: A Systematic Review

Cózar

Escolar

Navazo-Ostúa

2022

MaC

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“…They are searching for alternative avenues including by your fellow citizen journalist on personal or community platforms. And the news consumption behavior diverts from traditional form of news (Robinson, Jensen, & Dávalos 2021).…”

Section: Describing Citizen Journalistsmentioning

confidence: 96%

Choosing to Become a Citizen Journalist: The Experiences of Malaysian Youth

Mahamed¹

2022

JSS

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Online citizen journalism is turning from a reader to a writer to share their opinion on some topics that occur in the media. Some even dedicate their time to writing and addressing issues as citizen journalist even though most of this group of citizen journalists are not receiving any payments for their contributions. This study thus aims to investigate the motivation that leads to Malaysia's young citizen journalists' decision in becoming a citizen journalist. Qualitative enquiry using a phenomenology approach was selected. An in-depth interview with 14 informants participated in in-depth interviews. Atlas.ti 8 was used to analyze data of emerging themes. Three themes associated with past experiences emerged, which are action, people and event. Findings emerged young citizen journalism in Malaysia decide to get involved in citizen journalist due to the self-esteem they develop in performing specific actions or activities, encouragements, support and nurturing from their parents and surrounding coupled with circumstances of events they encounter. This implies development of a deeper understanding of the trend of local citizen journalism by taking into account the motivation that nurtures the citizen journalist's decision to venture in journalism practices. Thus, future actions should also be given on the aspect of teaching and educating the younger generation on journalism ethics at an early age.

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“…Indeed, from a JTBD perspective, news organizations have an opportunity to do something that, to this point, has never come naturally for them: to start their work from a community-centric standpoint, beginning with a deep understanding of audience needs and then letting their work flow from there, rather than finishing, as they so often do, with community considerations as an add-on to pre-designed, pre-templated forms of journalism. A first step toward developing this JTBD orientation to community needs would be to build up journalistic capacities in "listening literacies," which Robinson et al (2021) have characterized as trust-building strategies relevant for journalists and members of the public alike. Even more, though, news organizations need to learn to listen in ways that can inform the design and development of new information products and services that directly respond to unmet needs in the community.…”

Section: Zones Of Opportunitymentioning

confidence: 99%

Jobs-to-Be-Done and Journalism Innovation: Making News More Responsive to Community Needs

Lewis,

Hermida,

Lorenzo

2024

MaC

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Developing successful innovations in journalism, whether to improve the quality and reach of news or to strengthen business models, remains an elusive problem. The challenge is an existential concern for many news enterprises, particularly for smaller news outlets with limited resources. By and large, media innovation has been driven by never-ending pivots in the search for a killer solution, rather than by long-term strategic thinking. This article argues for a fresh approach to innovation built around the “jobs to be done” (JTBD) hypothesis developed by the late Clayton Christensen and typically used in business studies of innovation. However, attempts to bring the JTBD framework into the news industry have never taken hold, while scholars, too, have largely overlooked the framework in their study of journalism innovation. We argue that the JTBD approach can foster local journalism that is more responsive and relevant to the needs of local communities. It reorients journalism by focusing on identifying and addressing the underserved needs of communities, as understood by the communities themselves. It suggests that a bottom-up approach to appreciating the “jobs” that community members want done offers a model that supports both the editorial and business imperatives of local news organizations.

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“Listening Literacies” as Keys to Rebuilding Trust in Journalism: A Typology for a Changing News Audience

Cited by 10 publications

References 33 publications

Digital Competencies for New Journalistic Work in Media Outlets: A Systematic Review

Digital Competencies for New Journalistic Work in Media Outlets: A Systematic Review

Choosing to Become a Citizen Journalist: The Experiences of Malaysian Youth

Jobs-to-Be-Done and Journalism Innovation: Making News More Responsive to Community Needs

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