Listening Behavior: Definition and Measurement

Watson, Kittie W.; Barker, Larry L.

doi:10.1080/23808985.1984.11678576

Cited by 14 publications

(9 citation statements)

References 3 publications

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“…A number of definitions of listening have been reported in the literature since 1929 (see Nichols, 1947;Rankin, 1929;Watson & Barker, 1984;Wolvin & Coakley, 1992). A few components in listening definitions include: analyzing, understanding, converting meaning to mind, interpreting, assimilating, comprehending, selecting attending, sensing, evaluating, empathizing and organizing (Wolvin & Coakley, 1992, p. 72).…”

Section: Listeningmentioning

confidence: 97%

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An Examination of the Role of Listening in Judgments of Communication Competence in Co-Workers

Haas

Arnold

1995

Journal of Business Communication

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Listening has been reported to be an important component in judgments of communication competence in the workplace. To investigate the contributions of listening to judgments of competence, this study examined how organization members use listening and listening-related factors in judgments of communication competence across situations. The results support the notion that listening plays a central role in assessments of communication competence. Analysis reveals that listening accounts for approximately one-third of the characteristics perceivers use to evaluate communication competence in co-workers. Additionally, the results suggest organization members differ in their use of listening in judgments of competence in several kinds of situations.Scholars from a variety of disciplines have claimed that communication competence is central to effective functioning in organizations ) have observed that individuals commonly use listening or listening-related factors such as empathy to evaluate the communication competence of others. With employees engaged in some form of communication during much of their day, evaluations of the listening and speaking skills of co-workers are inevitable. Organization members frequently find themselves in situations asking questions such as: Does this person understand my position ? Will this person recall what I'm saying? Is this manager willing to hear me out? Why can't this employee listen to others? How perceivers incorporate listening factors into judgments of the communication competence of co-workers has been the focus of recent interest (Brownell, 1990; Cooper & Husband, 1993; Monge, Bachman, Dillard, & Eisenberg, 1982). As Brownell (1990) suggests, this interest is driven by the need to more precisely determine how employees perceive and evaluate the behaviors of others. For example, Monge et al. (1982) argue that individuals employ two dimensions in making competence judgments of co-workers: encoding and decoding. Others, such as Papa and Tracy (1988) report that perceivers evaluate the competence of others along a single dimension that unites speaking and listening skills. However, other scholars (e.g., Brownell, 1990; Cooper & Husband, 1993) separate listening-related factors from speaking factors in judgments of competence at UNIV OF MICHIGAN on June 26, 2015 job.sagepub.com Downloaded from

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Section: Listeningmentioning

confidence: 97%

“…While often viewed as a component of communication competence, listening has been the focus of considerable research (Watson & Barker, 1984;Wolvin & Coakley, 1992). A number of definitions of listening have been reported in the literature since 1929 (see Nichols, 1947;Rankin, 1929;Watson & Barker, 1984;Wolvin & Coakley, 1992).…”

Section: Listeningmentioning

confidence: 99%

An Examination of the Role of Listening in Judgments of Communication Competence in Co-Workers

Haas

Arnold

1995

Journal of Business Communication

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“…0 Maintain attention to oral messages 0 Select significant messages while exposed to competing stimuli Process oral language style as compared to written style Process a variety of oral presentation modes Use non-verbal context in processing messages Engage in self-monitoring the accuracy of comprehension Reviewing the instruments for assessing listening (Brown & Carlson, 1955;Watson & Barker, 1984;Rubin & Roberts, 1987;Lieb-Brilhart, 1965;and Bostrom, 1990), Daly (1992) Further, to accomplish such assessment, Mead and Rubin (1985) recommend that all listening tests must be designed to (1) represent typical oral language; (2) model the language heardin typical situations;…”

Section: Subgoalsmentioning

confidence: 99%

Listening Competency

Wolvin

Coakley

1994

International Listening Association. Journal

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“…He argued that previous listening tests had simply been measuring aspects of intelligence. Weaver (1972, p. 12) took Kelly's ideas into consideration and defined listening as &dquo;the selection and retention of aurally received data.&dquo; Following Weaver's lead there were numerous attempts to broaden the definition of listening, but most listening research continued to use the lecture-retention model (Watson & Barker, 1984). Bostrom (1988, p. 4) challenged: &dquo;if this activity is wholly dependent upon intelligence, as we would conclude from Kelly's data, the use of lecture-retention as a dependent variable in listening research cannot be defended.&dquo; The conclusion, however, is that listening is not wholly dependent upon intelligence, it has come to be seen as a series of related skills.…”

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confidence: 98%

Listening, Communication Abilities, and Success at Work

Sypher

Bostrom

Seibert

1989

Journal of Business Communication

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Although many have argued that listening is particularly important in organizations, few studies have examined listening and listening skills in this context. This study examined relationships between listening, communication related abilities, employee level in an insurance company, and upward mobility. The results indicated significant positive relationships between listening and other social cognitive and communicative abilities. While findings suggested that nonsupervisors tended to possess better listening abilities than supervisors, there was some evidence that better listeners were in higher levels of the organization and were more upwardly mobile. ven though listening plays an important part in the communication

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Listening Behavior: Definition and Measurement

Cited by 14 publications

References 3 publications

An Examination of the Role of Listening in Judgments of Communication Competence in Co-Workers

An Examination of the Role of Listening in Judgments of Communication Competence in Co-Workers

Listening Competency

Listening, Communication Abilities, and Success at Work

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