Linking Risk and Reputation: A Research Agenda and Methodological Analysis

Blockchain for good?

“…Affordances are bestowed upon artefacts—they are the qualities that users perceive objects, places, contexts, and constructs uphold and encompass (Beynon‐Davies & Lederman, ; Choy & Schlagwein, ; Ciavola & Gershenson, ; Faraj, Jarvenpaa, & Majchrzak, ; Gaver, ; Lankton, McKnight, & Tripp, ; Maier & Fadel, ; Majchrzak & Markus, ; Withagen & Chemero, ; Xenakis & Arnellos, ; Zammuto, Griffith, Majchrak, Dougherty, & Faraj, ). Affordances are bound to expectations of what artefacts can be/can do and thus reputational information (Kewell, ) that tells us whether the actions they ought to assist (Ciavola & Gershenson, , p. 252) or facilitate are worthwhile, valuable, risky, or unwise (Zammuto et al, ). Affordances can therefore be seen to possess an implicit moral imperative (Dierksmeier & Seele, ).…”

Influence of media exposure and Corporate Social Responsibility compliance on customer perception: The moderating role of Firm's reputation risk

“…Social media has become a great source of material for finding out the alternatives (Creyer, 1997;Duan et al, 2008;Godes & Mayzlin, 2009;Goh, Heng, & Lin, 2013;Gul, 2014;Jamali & Karam, 2018;Karnani, 2011;Kewell, 2007;Mangold & Faulds, 2009). This statement is reinforced by the consequences of the prior research approving the effect of social exposure on the consumer perceptions of particular products (Goh et al, 2013).…”

“…Reputation is an asset for an organization (Bebbington, Larrinaga & Moneva, 2008). Existing research on this issue tells that reputation is a socially built phenomenon (Kewell, 2007). Reputation risk exists when a firm faces some threat to its reputation from the society in general (Ajina, Japutra, Nguyen, Syed Alwi, & Al-Hajla, 2019).…”

“…Existing research suggests that reputation is a socially built phenomenon (Kewell, 2007). A negative reputation of an organization is found to be negatively affecting the customer perception about the business (Kewell, 2007) and positive reputation complementing with media exposure may positively influence customer perception.…”

Probative blindness and false assurance about safety

“…People form flawed mental models of the system, and then interpret new information (which could have vital safety insights) to fit those models; they are unlikely to quickly update the models themselves in the midst of an emerging dangerous situation. Kewell (2007) points to the role of reputation as a two-way Òcloaking deviceÓ, both concealing risk from outsiders and preventing insider awareness of danger. Strong existing beliefs, constructed through a process of public relations, institutionalisation and mystification, are resilient to new information, particularly when the source of that information is less socially powerful.…”