Linking Organizational Commitment and Organizational Trust in Health Care Organizations

Abstract

Background and purpose: Health care organizations should apply new methods to motivate their employees be more effective and successful. This can be achieved by commitment to the organization and trusting their managers. Therefore, health care organizations must take care of the commitment and trust aspects in order to have a full knowledge of employees and to increase organizational performance and effectiveness. The present study aims to link sub-dimensions of organizational trust and sub-dimensions of organizational commitment of administrative personnel of health care organizations.Methodology: The survey was conducted among 156 administrative personnel in health organizations in Turkey. Sub-dimensions of organizational trust and sub-dimensions of organisational commitment were linked and correlated. Nyhan and Marlowe’s OTI survey was used for the assessment of organizational trust and Meyer’s and Allen’s OCQ for the assessment of organizational commitment. Correlation, Path analysis and Structural Equation Modelling (SEM) were used to analyse the data with the help of SPSS and SmartPLS programs.Results: Results suggest that trust in organization has a positive impact on effective organizational commitment and continuance organizational commitment, however, has not impact on normative organizational commitment. Additionally, trust in supervisors has a positive impact on affective organizational commitment, continuance organizational commitment and normative organizational commitment.Conclusion: Awareness of organizational trust and commitment can be beneficial to leaders and managers, as they can handle, develop and empower their workers better with this information. Moreover, the key point is that all leaders and managers should focus on creating an atmosphere that will make workers very more committed and trusting, hence, to enable them perform beyond their formal duty requirements.

Model of Organizational Commitment Applied to Health Management Systems

“…Studies such as Akkaya [ 188 ] or Bosak et al [ 64 ] support our model by including productivity and positive employee attitudes as variables for improving organizational performance. Their results corroborate our model by showing that the climatic level of employee engagement is positively associated with individual employee attitudes (i.e., job satisfaction and organizational commitment) and organizational effectiveness (i.e., shorter outpatient waiting times and higher quality of performance) as in the case presented by Mulki et al [ 6 ].…”

Influence of Authentic Leadership on Organizational Trust: The Mediatory Role of Organizational Commitment

“…Findings indicated a significant relationship between OT and OC. In a similar study, 156 Turkish hospital administrators, Akkay (2020) examined the link between OT and OC. The results showed that OT and OC were positively related to one another.…”

Knowing When and How to Trust Superiors’ Decisions: Toward a Conceptual Model of Subordinate Managers’ Behavior

“…It is found important especially in situations that demand collaborative effort (Coletti et al, 2005) and even more important in supervisor-subordinate relationships, as trust improves cooperation and mitigates agency problems by enhancing information exchange and reducing subordinates' perceived need to engage in short term opportunistic behavior (Hartmann & Slapničar, 2009). Moreover, employees' trust in supervisors is positively linked to all forms of organizational commitment: affective, continuous, and normative (Akkaya, 2020).…”