Lifestyle of the rich and famous: Exploring the ultra-high net-worth individuals’ customer experience (UHCX)

Klaus, Philipp; Tarquini-Poli, Annalisa; Alawad, Nawal Ahmed Mostafa

doi:10.1016/j.jbusres.2022.04.009

Cited by 4 publications

(3 citation statements)

References 77 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…One media news outlet reported on haggling between Indian clients and their Swedish yacht sellers (Rautela, 2012). This is also an example of what Phil Klaus et al. (2022) discuss about the status of owning a yacht because it provides a representation of position in society.…”

Section: Resultsmentioning

confidence: 99%

“…Studying super-rich yachters (i.e. those who own and/or mainly enjoy staying on a yacht), Phil Klaus et al (2022) found that they are motivated to customize their yacht to reflect their preferences and tastes. Additionally, the symbolic status of owning a yacht and the experiences it affords play an important role.…”

Section: Resultsmentioning

confidence: 99%

“…Studying super-rich yachters (i.e. those who own and/or mainly enjoy staying on a yacht), Phil Klaus et al. (2022) found that they are motivated to customize their yacht to reflect their preferences and tastes.…”

Section: Resultsmentioning

confidence: 99%

See 2 more Smart Citations

A scoping review of luxury yachting and wellness: study trends and research prospects

Thirumaran

Eijdenberg

Wong

2023

WHATT

View full text Add to dashboard Cite

PurposeThis study aims to advance the scholarship of yachting in the context of wellness by exploring the following research question: in what ways is wellness created and experienced by luxury yachting?Design/methodology/approachSince the extant journal literature from 2012–2023 in peer-reviewed journals is limited on the topic that links luxury yachting and wellness, the authors drew on other sources such as books and chapters in edited volumes. A third layer of material was drawn from the grey literature such as mass media and business websites. Following the Preferred Reporting Items for Systematic reviews and Meta-Analyses extension for Scoping Reviews (PRISMA-ScR) method, the authors examined 18 publications relating to the intersectionality of yachting and wellness.FindingsManufacturing and charter companies in the yachting industry are focused on creating and emphasizing features onboard that create a self-caring and wellness experience. The yacht design, spatial influences and the leisure time spent at destinations on anchor can also add value to wellness. This study enables us to understand the kinds of signals received by manufacturers and the media from yachting clients. These signals relate to the types of wellness needs and activities, as well as how crews and chefs create the best hospitality experiences for their clients.Originality/valueGiven the scarce and niche nature of research on yachting and wellness, this paper explores future research areas in wellness through luxury yachting which include hospitality aspects of creating and co-creating wellness experience on board the yacht and viewing yachting as a lifestyle necessity product for all levels of wealth and well-being.

show abstract

Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%