Life on the Line: The Therapeutic Potentials of Computer Mediated Conversation

Miller, John K.; Gergen, Kenneth J.

doi:10.1111/j.1752-0606.1998.tb01075.x

Cited by 136 publications

(101 citation statements)

References 4 publications

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“…Meier et al found that emotional support messages ranged between 10% and 30% of all messages in 10 different ACOR groups (2007). This is consistent with other studies in that range (e.g., Klemm, Reppert, & Visich, 1999b;Miller & Gergen, 1998;White & Dorman, 2000;Winzelberg, 1997 1999b). Other studies that use inductive coding methodologies also found social support to be a major theme (e.g., Dickerson, Flaig, & Kennedy, 2000;Sharf, 1997;Shaw et al, 2000).…”

Section: Emotional Supportsupporting

confidence: 82%

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Knowledge sharing, maintenance, and use in online support communities

Hansen

2006

CHI '06 Extended Abstracts on Human Factors in Computing Systems

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All rights reserved 2007ii For Maren iii ACKNOWLEDGEMENTSI am deeply appreciative of the many individuals who have helped shape this dissertation and continually encouraged me throughout its writing. I hope that each of them feels some sense of shared ownership of this work and is pleased to be associated with it. Although I can't mention everyone by name, a few are worth special notice.I owe much to my advisor Paul Resnick, who has played an instrumental role in my education since the day I showed up at SI. I appreciate his early confidence in my abilities as I transitioned into the doctoral program and his continual expectations of excellence. He has been a tireless champion, reviewer, and source of insight throughout.He is one of the few truly interdisciplinary researchers I know and has a keen way of getting to the heart of any issue. Perhaps more than anything, I appreciate his personal integrity and willingness to impartially consider all sides of each issue.I also appreciate the insights provided by my committee members. I have benefited greatly from Mark Ackerman's enthusiasm for my work and guidance in performing effective interviews and textual analysis. I also appreciated his comments on papers we co-authored and insights into the publication process and academic life more generally. I hope that at least some of his many insights into the social world have bled into this work and my own thinking. I am thankful for my association with Soo Young Rieh who has introduced me to the world of information behavior research through our IBTheory group discussions. Her curiosity and openness to new ideas is contagious.Caroline Richardson has been a constant source of personal encouragement since I worked with her my first year at SI. She has been my window into the medical arena and has helped me think more broadly about the implications of my work. their knowledge with one another on a particular topic of interest. These communities cover nearly every topic imaginable ranging from cancer treatment to website design to auto repair. These help-based communities fill a unique niche in the information landscape by sharing information that is difficult to come by in books, manuals, coworkers, and other information resources. They provide access to rare expertise and cover material in great depth. They also provide access to peers with similar experiences and concerns who are able to empathize and provide social support. Because these communities are interactive, their content can be clarified, peer reviewed, and customized to meet individuals' personal needs. LIST OF TABLESOne of the great things about online community conversations is that they can be "overheard" by others. This enables the knowledge that is made explicit through the ongoing discussion to benefit far more individuals than the discussion's immediate participants. The value of community conversations as a secondary resource is attested to by the large percentage of lurkers in online communities and the popularity of archived conversations (e.g., pub...

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Section: Emotional Supportsupporting

confidence: 82%

“…OMSCs (e.g., Dickerson et al, 2000;Klemm et al, 1999b;Miller & Gergen, 1998;Pfeil & Zaphiris, 2007;Salem, Bogat, & Reid, 1997;White & Dorman, 2000;Winzelberg, 1997) . It is integrated into other community activities such as information sharing, but is especially important at initiating the provision of social support.…”

Section: Emotional Supportmentioning

confidence: 99%

Knowledge sharing, maintenance, and use in online support communities

Hansen

2006

CHI '06 Extended Abstracts on Human Factors in Computing Systems

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“…For example. Miller & Gergen (1998), who analysed all 232 entries on the AOL (America Online) suicide bulletin board for 11 months from November 1994 by type of communication,…”

Section: Potential Ways In Which the Internet Influences Suicidementioning

confidence: 99%

The Internet and its potential influence on suicide

Thompson¹

1999

Psychiatr. bull.

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“…People living in remote areas, physically disabled patients with restricted mobility or patients who are afraid to seek face-to-face therapy due to anxiety or stigmatization may be reached through the World Wide Web. Furthermore, a number of people prefer to reveal their innermost thoughts and feelings to a computer-screen instead of to a real person (Erdman, Klein, & Greist, 1985;Miller & Gergen, 1998;Postmes, 1997). These advantages might lower the barrier for people to engage in psychotherapy.…”

mentioning

confidence: 99%