With implementation of the Patient Protection and Affordable Care Act, more Americans are gaining insurance coverage but often have high deductibles and significant out-of-pocket cost sharing. Deductibles routinely exceed $1,000 and often approach $5,000. In this essay, I share our family's experience attempting to navigate urgent medical decisions in a high-deductible health plan. In accessing urgent care for our child's fracture, we unknowingly encountered a 10-fold variation for what should be routine, low-cost technology (ie, plain film x-ray). Though the financial consequences for our family were minimal, for many families with high-deductible plans the financial implications are enormous. Through this experience, I learned that the principles of consumer-directed health carethat patients can and should price shop for care-are flawed in urgent and emergent situations. 2016;14:270-272. doi: 10.1370/afm.1921. "M y arm hurts." It was a typical school night when at bedtime our daughter told us she fell on the playground at school. We didn't make much of it-it seemed like many other times she had received scrapes and bruises. At 3:30 AM she woke up crying complaining that her arm hurt. She fell back asleep but being physician parents we knew it could be a fracture. We knew she would need an x-ray in the morning.
Ann Fam MedThis was the first time I encountered an urgent health care issue for our children since we had changed insurance. Four years ago, our employer began offering a high-deductible health plan, and as 2 physicians in the same health system, we concluded it was a good option for us. We are all healthy. In addition, our employer contributes $1,000 toward our $3,000 deductible in a pre-tax health savings account (HSA). We contribute the rest with money we save on lower health insurance premiums. Each year, we pay the first $3,000 of medical expenses out of pocket but we can use what we deposit into our HSA to cover these expenses. It makes financial sense. What we learned, however, is how difficult it is to be a consumer in an urgent or emergent situation and how unrealistic it is to price-shop in that situation.We are not alone in signing up for a high-deductible health plan. In 2013, 38% of covered employees in the United States were responsible for deductibles exceeding $1,000.1 That number climbs to 58% among workers at businesses with fewer than 200 employees. Outside of employmentbased insurance, bronze and silver plans in the new insurance marketplaces created by the Patient Protection and Affordable Care Act also have average deductibles of $5,181 and $2,927, respectively.2 The theory behind high-deductible health plans is that by giving consumers more "skin in the game," these plans will encourage consumers to avoid low-value care, shop around for better prices, and generally avoid costly settings like emergency departments. This is what is referred to as "consumer-directed" health care.
271That next morning, we did what our highdeductible health plan encourages us to do. We did ...