Library fee‐based information services: financial considerations

Ward, Suzanne M.; Fong, Yem S.; Camille, Damon

doi:10.1108/08880450210415716

Cited by 10 publications

(13 citation statements)

References 2 publications

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“…Most of the existing literature [38]- [43], while revealing user behavior before and after fees are introduced, does not come to any resounding conclusions about whether or not fees are detrimental to venue use. One work that illustrates this is Egholm and Jochumsen's article, Perceptions Concerning User Fees in Public Libraries [40].…”

Section: Literature Reviewmentioning

confidence: 93%

Cost and other barriers to public access computing in developing countries

Clark

Gómez

2011

Proceedings of the 2011 iConference

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Public access to computers and the Internet can play an important role in social and economic development if it effectively helps to meet the needs of underserved populations. Public access venues such as libraries, telecentres and cybercafés are sometimes free, and sometimes charge user fees. User fees can be an important barrier to use of public access venues, especially among underserved communities in developing countries. This paper analyzes the role of user fees and other critical barriers in the use of computers in public access venues in 25 developing countries around the world. Results of this study suggest that digital literacy of staff and local relevance of content may be more important than fees in determining user preference for public access venues. These findings are important to public libraries, which tend to offer free services, but where perceptions of digital literacy of staff and locally relevant content tend to be lowest, compared to telecentres and cybercafés, according to the results of this study. More attention to digital literacy of staff and availability of locally relevant content may be more important than free services to meet the information needs of underserved populations.

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Section: Literature Reviewmentioning

confidence: 93%

Cost and other barriers to public access computing in developing countries

Clark

Gómez

2011

Proceedings of the 2011 iConference

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“…This is based on the fact that the library is a non-profit organization (Ubogu & Okiy, 2011). Notwithstanding, it is clear that most university libraries, especially in Nigeria and other developing nations are instituting fees on some services offered, as a means of generating revenue and additional income to augment the meagre annual disbursement they receive from their parent institutions (Nnadozie, 2013;Ward, Fong & Camille, 2002). In addition, these fee-based services can effectively serve as a way of meeting the existing needs of library users and delivering new/modern library services (Jenda, 2000).…”

Section: Review Of Related Literaturementioning

confidence: 99%

“…Furthermore, Igbokwe, Ezeji and Obidike (2010) study on problems militating against marketing of library services in selected Nigerian libraries revealed that the major fee-based services were binding and photocopy while the free services were compilation of bibliography and retrospective services. This is because fee-based services not only ensure additional income generation but goes further to indirectly improve the services of the library as well as increase its ability to procure the relevant facilities and in so doing improve users satisfaction (Nnadozie, 2013;Jenda, 2000, Obodoeze, 2007Ward, Fong & Camille, 2002). Furthermore, Anyaoku (2009) believes that fee-based services have been advocated and accepted as the panacea to the economic depression in libraries.…”

Section: Review Of Related Literaturementioning

confidence: 99%

Effects of Fee-Based Services on Library Service Delivery in Federal University Libraries in Nigeria: A Study of Michael Okpara University of Agriculture, Umudike, Abia State, Nigeria

Akidi¹,

Chukwueke²

2019

IJLIS

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The study investigated the effects of fee-based services on library service delivery in federal university libraries using the Michael Okpara University of Agriculture Library, Umudike as a focal point. The study was guided by four (4) research objectives. It adopted a survey design with a population of fifty-three (53) library staff from the university. The complete census sampling technique was adopted which implies the use of the entire population as respondents. A checklist and researchermade questionnaire were the instruments for data collection. Hence, fifty-three copies of the questionnaire were administered to the respondents. All the copies administered were retrieved giving a response rate of 100%. Data was analyzed using simple percentages, frequency counts, and mean scores, as well as presented in frequency tables. Furthermore, a criterion mean of 2.50 was adopted to ascertain the level of agreement or disagreement of item statements. The study found out that the library studied adopted few fee-based services, more of free-based services, and total absence of some of the library services investigated. The study revealed that although only few fee-based library services were adopted, it has numerous effects on the federal university library such as generation of additional income, increases library services, goodwill and patronage among other numerous positive effects. The study also found out challenges of poor planning/pricing policy, absence of quality services, and gross Juliana O. Akidi and Chukwuemeka Chukwueke http://www.iaeme.com/IJLIS/index.asp 52 editor@iaeme.comresistance of the concept of fee-based services as among the challenges facing feebased library services and its effectiveness in federal university libraries. Based on the findings, the study recommends efforts to make the prices for fee-based services affordable, strong relationship between the library and its users, provision of relevant library services and introduction of digitized services as means to further strengthen fee-based library services and make it effective in federal university libraries, in order to engender the desired delivery.

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“…They were often designed to serve the needs of external users wanting specific services, such as ILL (Ward and Camille 2002), or subject specific reference assistance, for example in business (Ernest, 1993). And while some feebased services have come and gone, others persist, such as University of Minnesota Libraries' InfoNOW service (2016).…”

Section: Project 2: Specialized Library Services Pilotmentioning

confidence: 99%

Leaning into sustainability at University of Alberta Libraries

Beasley

Rosseel

2016

Library Management

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Access to this document was granted through an Emerald subscription provided by emerald-srm:573577 [] For AuthorsIf you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The purpose of this paper is to present a case study that considers the links between cost avoidance, lean design and sustainability in relation to two different library projects at University of Alberta Libraries (UAL) -the design of the Research & Collections Resource Facility and the development of new fee-based library services at UAL's John W. Scott Health Sciences Library.Design/methodology/approach -This case study describes the analysis of each project's workflows in relation to lean design in order to enhance processes and service delivery.Findings -Findings to date in both of these ongoing projects suggest that consideration of the lean philosophy has already led to process and service improvements. With regard to the new building design project, revised task design is already resulting in significant savings in staff time and work space. And the staffing model for fee-based specialized services has already been redesigned in alignment with lean principles.Research limitations/implications -While this paper does discuss and define lean design, it does not provide a comprehensive summary of research in this area.Originality/value -This paper highlights the value of lean design as a framework for designing, developing and reviewing academic library buildings, services, processes and workflows to ensure they are sustainable.

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Library fee‐based information services: financial considerations

Cited by 10 publications

References 2 publications

Cost and other barriers to public access computing in developing countries

Cost and other barriers to public access computing in developing countries

Effects of Fee-Based Services on Library Service Delivery in Federal University Libraries in Nigeria: A Study of Michael Okpara University of Agriculture, Umudike, Abia State, Nigeria

Leaning into sustainability at University of Alberta Libraries

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