JSTOR is a not-for-profit service that helps scholars, researchers, and students discover, use, and build upon a wide range of content in a trusted digital archive. We use information technology and tools to increase productivity and facilitate new forms of scholarship. For more information about JSTOR, please contact support@jstor.org.. The University of Chicago Press is collaborating with JSTOR to digitize, preserve and extend access to The Library Quarterly: Information, Community, Policy.Today's twenty-first-century library and information science (LIS) professionals are faced with the challenge of a growing population of individuals from diverse cultural backgrounds, many of whom are from minority and underserved populations representing the poorest segments of society with little or no experience with libraries. This article argues that although considerable efforts have been made by LIS professionals to meet the needs of minorities and underserved populations, a cultural competence framework is needed for these efforts to be successful. This article proposes a conceptual framework for developing cultural competence for LIS professionals and identifies three domains in which cultural competence is developed: cognitive, interpersonal, and environmental. The development of cultural competence within these domains is discussed, and essential elements needed to develop cultural competence within the domains are identified.
IntroductionFor decades, a corps of library and information science professionals have advocated for greater cultural awareness within the profession to meet the needs of a growing population of diverse library users [1][2][3][4][5][6][7][8][9][10][11][12][13][14][15]. Discussions surrounding cultural issues within the library and information science (LIS) profession have focused on multiculturalism [16] and diversity [2,17], as well as the importance of libraries and LIS professionals in appreciating and recognizing ethnicity [13] and the "multicultural, multiethnic, and multilingual nature of society" [16, par. 23]. However, despite enormous efforts within the LIS profession to promote a greater understanding of culture as a key to providing adequate library services to a changing population, a lack of cultural competence continues to be evident within the profession [18]. All use subject to JSTOR Terms and Conditions 176 THE LIBRARY QUARTERLY Cultural competence, a term used in the literature to describe the ability of professionals to understanding the needs of diverse populations [3,19], is a highly developed ability to understand and respect cultural differences and to address issues of disparity among diverse populations competently. A considerable amount of work has yet to be done for the LIS profession to fully embrace and understand the needs of culturally diverse populations, particularly since the cultural background of many LIS professionals differs from those they serve [13,20], and issues surrounding diversity (e.g., immigration, English only legislation) have become increasing...