Abstract:Throughout the post-pandemic period, the hospitality and tourism industry has experienced phenomenal growth in the number of customers with a growing need for excellent customer service. In the tourism and hospitality industry, customer service may be revolutionized in the hotel business by implementing chatbots. These AI chatbots increase client trust through customization, anonymity, and empathetic answers. Their advantages, including contextual awareness and natural language processing, are revolutionizing … Show more
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