Levels and predictors of patient satisfaction with doctor home-visit services in Australia

Abstract

This study concludes that satisfaction in Australian AHHC is high on all scales but recommends that the service providers should aim to attend to patients within 4 hours of their initial calls.

Continuity of care in after‐hours house call medical services: An exploration of follow‐up patterns in an Australian context

“…Details of this aspect of AHHC have been presented in a related article. 16 For each analysis, an odds ratio (OR) or Spearman's correlation coefficient (r) was generated as appropriate, with the significance level (P value) set at <.05.…”

“…This study is primarily based on questions 5 and 6 of the questionnaire, but used some of the other questions to identify predictors of particular follow‐up behaviours. Findings arising from a number of other questions in the questionnaire focused on other aspects of patient behaviours which were beyond the scope of this paper, and have therefore been dealt with in separate publications …”

“…“Satisfaction” was explored using the Patient Satisfaction Questionnaire (PSQ‐18: Supplementary Data Table S2) which was included in the questionnaire. Details of this aspect of AHHC have been presented in a related article …”

“…Findings arising from a number of other questions in the questionnaire focused on other aspects of patient behaviours which were beyond the scope of this paper, and have therefore been dealt with in separate publications. 11,16…”

Evaluation of aggression in Australian after‐hours doctor home‐visit services

“…This relatively low level of aggression may be partly responsible for the high level of satisfaction reported by Australian practitioners involved in AHHC . Patients themselves, who utilize the services, have also reported high levels of satisfaction with the services, and this may also be a factor in the recorded aggression rate in this study. It should be noted, however, that even though the 47.1% aggression rate from our study appears low in relative terms, it still represents a prevalence affecting nearly 1‐in‐2 doctors over a 12‐month period, and a lower level should be more acceptable.…”