Level of User Satisfaction with KAI Coworking Space Yogyakarta Station Services

Abstract

The policy of adding Coworking Space facilities in the Yogyakarta Station waiting room which is intended for train passengers who have a need for work space while waiting for train departure. This facility has existed for 3 (three) years and it is necessary to evaluate the services of Coworking Space facilities at Yogyakarta Station by users. This study aims to determine the level of user satisfaction with KAI Coworking Space Yogyakarta Station services. Measurement of customer satisfaction was carried out using a questionnaire to users of the Yogyakarta Station Coworking Space facility with the parameter satisfaction factor for infrastructure as well as officers and services. As supporting data, observations are made to find out the existing conditions of the Coworking Space. consumer satisfaction with Coworking Space services and staff is 83.91% where this number can be interpreted as a Satisfaction criterion while the level of customer satisfaction with Coworking Space facilities and infrastructure is 81.38% which is included in the Satisfaction criteria. There are two points that get the Fairly Satisfied criteria, namely drinking water facilities and access to bathrooms, so it is necessary to increase these facilities.