Level of Satisfaction Towards Umrah Management Service by Juara Travel and Tours Company

Abstract

Tourism that is using the Umrah package is identified to be on the main contributors to Malaysia tourism industry. Many of tourism agencies are promoting their services by offering various of exclusive package to the future pilgrims. Their satisfaction as clients towards the offered service need to be emphasised hence the business tourism in this field able to be widely flourished. This research aims to identify the level of clients' satisfaction and Umrah management service by Juara Travel and Tours company. This research opted the quantitative approach by distributing the questionnaires to 40 Umrah pilgrims that were choosing the Umrah service package by this respective company. The findings indicate that those Umrah pilgrims satisfied with the early management before performing Umrah and during the Umrah, infrastructure, courses and trainings, appointed mutawwif by Juara Travel and Tours Company. This kind of research is important to upgrade the service quality cum giving the satisfaction and convenience to the future Umrah pilgrims.