Level of Satisfaction on Abortion Service and Associated Factors Among Client Who Received Service in Public Health Facility of Mojo Town, Ethiopia

Abstract

Introduction: patient satisfaction is an important and commonly used indicator for measuring the quality in health care as it affects clinical outcomes, patient retention, and medical malpractice claims. In Ethiopia problems related to abortion were neglected and access to quality abortion care was very limited. Similarly, information related to abortion care service particularly clients’ satisfaction is limited in the study area. The aim of this study was to determine level of satisfaction on abortion service and associated factors among clients who received the service at public health facility of Mojo town. Methods: facility based cross-sectional study design was employed on 255 women who come for abortion service in public health facilities of Mojo town. Data was coded and entered in to Epi info version 7 and exported to SPSS version 20 for analysis. Bivariate and multivariate logistic regression models were used to determine the associated factors. A p-value < 0.05 was considered statistically significant. Results: the study showed that 56.5% of the clients were satisfied with abortion care service. Educational level college and above (AOR: 0.27; 95% CI: (0.74, 0.95), employee occupation (AOR: 1.86; 95%CI: (1.41, 2.93), medical abortion as type of uterine evacuation (AOR: 3.93; 95% CI: (1.75, 8.83) and natural method of family planning users (AOR: 0.36; 95% CI: (0.08, 0.60) were factors associated with abortion care service. Conclusion: the overall satisfaction towards abortion care service was considerably lower. Healthcare provider and management should act on activities that increase client satisfaction.