Level of satisfaction of critical care patients regarding the nursing care received: Correlation with sociodemographic and clinical variables

Romero-García, Marta; Hito, Pilar Delgado; Cueva-Ariza, Laura de la; Martínez-Momblán, Ma Antonia; Lluch‐Canut, Teresa; Trujols, Joan; Juvé‐Udina, Maria‐Eulàlia; Benito, Llúcia

doi:10.1016/j.aucc.2018.11.002

Cited by 14 publications

(15 citation statements)

References 51 publications

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“…Both studies reported an increase in patient satisfaction after the implementation of BSH. With nurse communication positively linked to patient satisfaction in both studies, these findings are consistent with other literature (Elu et al, 2019;Romero-Garcia et al, 2019) (see Appendices A and B).…”

Section: Bedside Handoff and Impact On Patient And Family Satisfactionsupporting

confidence: 92%

“…The literature identified specific nursing care components that influence patient/family satisfaction with care and included: nurses explaining things well, professionalism, nurse attentiveness, timeliness, and technical skills increased patient/family satisfaction with nursing care. Characteristics such as lack of attention and poor/lacking communication reported a negative impact on patient/family satisfaction (Clark et al, 2016;Elu et al, 2019;Lupieri et al,2015;Romero-Garcia et al, 2019). Only one study reported that nurse-led intensive communication strategies failed to demonstrate an improvement in patient satisfaction (Goldfarb et al, 2107).…”

Section: Bedside Handoff and Impact On Patient And Family Satisfactionmentioning

confidence: 99%

“…The FS-ICU-24 questionnaire was identified as a valid and reliable tool to measure family satisfaction with care and decision-making in the ICU (Clark et al, 2016). Romero-Garcia et al (2019) identified the NICSS as the only valid and reliable questionnaire that evaluated satisfaction from the critically ill patient perspective (see Appendix A).…”

Section: Measuring Patient and Family Satisfaction With Nursing Carementioning

confidence: 99%

“…The original authors of the NICSS survey tool established the instrument's validity and reliability (Romero-Garcia et al,2019). Written permission was granted by the original developers of the NICSS to the PM/DNP student to utilize the tool for project purposes (see Appendix E).…”

Section: Nursing Intensive Care Satisfaction Surveymentioning

confidence: 99%

“…Written permission was granted by the original developers of the NICSS to the PM/DNP student to utilize the tool for project purposes (see Appendix E). The NICSS measures patient satisfaction with nurse communication, professional behaviors, holistic care, and consequences (Romero-Garcia et al, 2019). The scale uses a sixpoint Likert range strongly disagree (1) to strongly agree (6) to rate each question.…”

Section: Nursing Intensive Care Satisfaction Surveymentioning

confidence: 99%

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Bedside Shift Report: A Way to Improve Patient and Family Satisfaction with Nursing Care

Pevec¹

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Poor communication during the handoff process contributes to approximately 30% of malpractice claims costing up to $1.3 billion annually (Fenner, 2017), which demonstrates the importance of evaluating the quality of information exchange between nurses, patients, and families when associating quality of care to patient satisfaction (Kullberg et al.,2017). The following question guided this Evidence-Based Project (EBP) project. In adult, progressive care unit patients (P), does the implementation of a nursing bedside handoff (I) compared to current handoff practices (C) improve patient/family satisfaction with nursing care (O) over eight weeks (T)? The literature revealed evidence from 10 studies answering the practice problem and supported implementing a Bedside Handoff (BSH) bundle. Themes from the evidence included patient and family participation in care, bedside handoff and impact on patient and family satisfaction, nursing perceptions associated with bedside handoff process, and measuring patient and family satisfaction with nursing care. The BSH bundle included staff education, utilization of a standardized handoff communication tool, safety checks, and use of patient whiteboards. Direct observation occurred to understand staff compliance using the Handoff Observation Feedback Audit Tool. The project demonstrated that bundling evidence-based practices improved specific nursing care aspects that influence the patient and staff experiences and satisfaction survey results.

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Section: Bedside Handoff and Impact On Patient And Family Satisfactionsupporting

confidence: 92%

Section: Bedside Handoff and Impact On Patient And Family Satisfactionmentioning

confidence: 99%

Section: Measuring Patient and Family Satisfaction With Nursing Carementioning

confidence: 99%

Section: Nursing Intensive Care Satisfaction Surveymentioning

confidence: 99%

Section: Nursing Intensive Care Satisfaction Surveymentioning

confidence: 99%

See 3 more Smart Citations

Bedside Shift Report: A Way to Improve Patient and Family Satisfaction with Nursing Care

Pevec¹

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Patients' satisfaction with nursing care quality and associated factors: A cross‐section study

et al. 2022

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Aim This research aimed to evaluate patients' satisfaction with the nursing care quality during their hospitalization. Design Quantitative cross‐sectional descriptive design. Methods A convenience sample of 238 patients were recruited from hospitals in two provinces in Saudi Arabia. Patient satisfaction was measured by the Arabic version of the Patients' Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ‐Ar). Results Significant differences were found between Saudi provinces regarding the overall quality of nursing care (M = 4.65, p < 0.001). The study revealed mean significant variations between patient satisfaction with nursing care and sociodemographic factors, including age (p = 0.002), education level (p = 0.047), marital status (p = 0.017), employment status (p = 0.038), urban vs. suburban residence (p = 0.006), length of hospitalization (p = 0.001), and accompaniment by a family member (p = 0.014). Improving patients' experience during their hospitalization requires regular examination of the quality of nursing care services. Patient Contribution This research enhances our understanding of patients satisfaction toward the quality of nursing care received during hospitalization.

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Satisfaction of intensive care unit patients linked to clinical and organisational factors: A cross-sectional multicentre study

Hito

Alcalá-Jiménez

Martínez-Momblán

et al. 2023

Australian Critical Care

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Level of satisfaction of critical care patients regarding the nursing care received: Correlation with sociodemographic and clinical variables

Cited by 14 publications

References 51 publications

Bedside Shift Report: A Way to Improve Patient and Family Satisfaction with Nursing Care

Bedside Shift Report: A Way to Improve Patient and Family Satisfaction with Nursing Care

Patients' satisfaction with nursing care quality and associated factors: A cross‐section study

Satisfaction of intensive care unit patients linked to clinical and organisational factors: A cross-sectional multicentre study

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