Level of patients' satisfaction toward National Health Insurance in Istanbul City-Turkey

Jadoo, Saad Ahmed Ali; Puteh, Sharifa Ezat Wan; Ahmed, Zafar; Jawdat, Ammar

doi:10.1186/1471-2458-12-s2-a5

Cited by 17 publications

(43 citation statements)

References 1 publication

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“…A pretested and structured questionnaire developed from various literatures [14, 16–18] was used. The questionnaire was prepared in English and translated from English to Amharic language (S1 File).…”

Section: Methodsmentioning

confidence: 99%

“…Though the health insurance satisfaction study is an ongoing, some studies show that level of satisfaction varies from region to region [16–18]. A study in Nigeria shows that less than half (42.1%) of enrollees were satisfied with health insurance scheme in 2011[17].…”

Section: Introductionmentioning

confidence: 99%

“…Several studies show that socio-demographic characteristics such as sex, age, marital status, educational level, occupation, and family size affect enrollee’s satisfaction to health insurance [16–18]. In addition to socio-demographic factors, health service related factors also influence enrollee’s satisfaction to CBHI[18].…”

Section: Introductionmentioning

confidence: 99%

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Household satisfaction with community-based health insurance scheme and associated factors in piloted Sheko district; Southwest Ethiopia

Kebede

Geberetsadik

2019

PLoS ONE

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Background Community-based health insurance (CBHI) scheme is an emerging strategy for providing financial protection against health-related poverty. It is being piloted in the Sheko district, but community satisfaction with the scheme has not yet studied. Therefore, this study aimed to assess the level of household’s satisfaction to CBHI scheme and associated factors in a piloted Sheko district; southwest Ethiopia. Methods A community-based cross-sectional study was conducted in Sheko district from March to April 2018. Data was collected on 528 households by using simple random sampling method. Trained data collectors gathered the data using a pre-tested and structured questionnaire. Descriptive statistics, bivariate and multivariable logistic regression analyses were performed. To determine the independent predictors of household’s satisfaction to CBHI, a cut point of p values < 0.05 were used. Results This study showed that more than half (54.7%) of the households were satisfied with the CBHI scheme. Satisfaction to CBHI was positively associated with adequate knowledge of CBHI benefit packages (AOR = 2.29, 95% CI = 1.55–3.38), type of health facility visit (AOR = 1.93, 95% CI = 1.09–3.39), laboratory service provision (AOR = 2.07, 95% CI = 1.15–373) and length of enrollment (AOR = 1.53, 95% CI = 1.01–2.32). Conclusions Household’s satisfaction to CBHI scheme was moderate. Modifiable factors, including adequate knowledge of CBHI benefit packages, type of health facility visit, laboratory service provision, and length of enrollment were independent determinants of satisfaction. In order to augment enrollee’s satisfaction to CBHI, efforts should be given to improving their knowledge of CBHI benefit packages through education and information campaigns. Furthermore, due consideration should also be given to improving the quality of health services.

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Section: Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Household satisfaction with community-based health insurance scheme and associated factors in piloted Sheko district; Southwest Ethiopia

Kebede

Geberetsadik

2019

PLoS ONE

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“…The changes implemented by the HTP were perceived by Turkish society to be successful and had positive effects on the health system [15,31,[91][92][93][94][95]. Patient surveys of the MoH revealed that the level of patient satisfaction improved from 39.5% in 2003 to 74.8% in 2012 [29].…”

Section: Qualitymentioning

confidence: 99%

“…They consider that there has been an improvement in access to health services and service quality [91,93,94,96], especially in urban areas [91] and among the services provided by family medicine [22,31]. The ability to choose a physician and type of hospital is indicated as one of the major determinants of patient satisfaction [91,92,94,[97][98][99].…”

Section: Qualitymentioning

confidence: 99%

What have health care reforms achieved in Turkey? An appraisal of the “Health Transformation Programme”

Ökem

Çakar

2015

Health Policy

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Health insurance in private and public health facilities in Southwestern Nigeria: what determines clients´ satisfactionwith quality of service?

Akande¹,

Abodunrin²,

Olarewaju³

et al. 2022

Pan Afr Med J

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Introduction: insured-persons have complained about poor quality of services rendered by health care providers, which has consequently affected their satisfaction with care received. The objectives of this study aimed to identify the determinants of satisfaction and compare the level of clients´ satisfaction with quality of care received in both public and private health care facilities, in Oyo-State, Nigeria. Methods: this was a cross sectional study, comparative in design. A total number of 300 clients were recruited from selected public and private health facilities in Oyo-state, using a multistage sampling technique. Data were analyzed using IBM SPSS version 24, and the level of significance was set at p-value < 0.05. Results: the mean age of the respondents in private and public health facilities was 39.9 ± 10.0 years and 42.4 ± 10.1 years respectively. About 74% and 41.3% of the enrolees in the public and private health facilities respectively were dissatisfied with waiting time before receiving care with a statically significant difference of p=0.002. Majority of the respondents (82.7%) in the public health facilities and only 42.7% of those using private health care facilities were satisfied with the quality of drugs given to them at their respective pharmacies. This finding was statistically significantly different with p=0.001. Overall level of satisfaction with quality of care was 60% and 40% among enrolees using public and private health facilities respectively. There was a statistically significance difference (p=0.028) between the overall level of satisfaction and the type of health facility used by the clients. The determinants of clients´ satisfaction with quality of care in both private and public health facilities in this study were mainly socio-demographic characteristics; age (p=0.007), level of education (p=0.046) and occupation (p=0.004), the waiting time experience and the type of facility where services were accessed. Conclusion: clients attending public health facilities were more satisfied with care received under NHIS, compared with those using private health facilities. Efforts should be made to reduce waiting time and improve quality of drugs in the public and private facilities respectively.

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Level of patients' satisfaction toward National Health Insurance in Istanbul City-Turkey

Cited by 17 publications

References 1 publication

Household satisfaction with community-based health insurance scheme and associated factors in piloted Sheko district; Southwest Ethiopia

Household satisfaction with community-based health insurance scheme and associated factors in piloted Sheko district; Southwest Ethiopia

What have health care reforms achieved in Turkey? An appraisal of the “Health Transformation Programme”

Health insurance in private and public health facilities in Southwestern Nigeria: what determines clients´ satisfactionwith quality of service?

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