Lessons Learned in Change Management in Deploying Novel Informatics Solutions: Experience Implementing a Point-of-Care Patient Photography System with Radiography

Abstract

We describe implementation of a point-of-care system for simultaneous acquisition of patient photographs along with portable radiographs at a large academic hospital. During the implementation process, we observed several technical challenges in the areas of (1) hardware—automatic triggering for photograph acquisition, camera hardware enclosure, networking, and system server hardware and (2) software—post-processing of photographs. Additionally, we also faced cultural challenges involving workflow issues, communication with technologists and users, and system maintenance. We describe our solutions to address these challenges. We anticipate that these experiences will provide useful insights into deploying and iterating new technologies in imaging informatics.

Breaking Barriers: Technological Adoption Challenges in Organizations of Developing Economies - A Case of Pakistan

“…(Schweiger et al, 2018) In various cases, employee opposition to the new procedure in Pakistani organizations was observed due to inadequate rewards and fear of compensation reductions. (Wick et al, 2023) "The literature on organizational change and resistance to change presents a variety of perspectives, with some researchers viewing resistance as a barrier and others as a valuable source of data." (Harrison et al, 2022) The literature suggests that the effective implementation of technology depends on the management team's capacity to manage change-related reluctance.…”