While this foundation of resources and support had been established before the pandemic, a non-academic assessment office directed additional efforts for the assessment process in response to the pandemic by leveraging Bolman and Deal’s (2013) four frames. This framework is used to lead organizations through change and growth and includes the human resource, symbolic, political, and structural frames. Each frame provides a different lens for how to approach leadership, either for entire systems or the processes within systems. This framework is especially useful in crisis response due to its comprehensive nature and holistic consideration of the complexity of organizational systems (Goswick, 2016).