2021
DOI: 10.5325/jinfopoli.11.2021.0202
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Lessons from Internet Use and Performance During Covid-19

Abstract: When COVID-19 hit, many people began working, going to school, and living much of their lives from home. The Internet was a gateway to the world. This article uses data from Internet speed tests, consumer complaints, search engine optimization tools, and logs of Internet use from public libraries to understand the effects of the pandemic on Internet use and performance. Despite reports that the Internet handled the surge in traffic well, we find that complaints about Internet speed nearly tripled, and performa… Show more

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Cited by 26 publications
(9 citation statements)
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“…This additional angle of the present research becomes the novelty of the research at which the school management report these obstacles to the regional government in order to get subsidy of free quota data for internet access. In the next semester, the government through the Ministry of Education and Culture provided the subsidy of free quota data for internet access for both teachers and students to support the online learning process during the Covid-19 Pandemic (Sajida & Ranjani, 2020;Dahiya, et al, 2021).…”
Section: Discussionmentioning
confidence: 99%
“…This additional angle of the present research becomes the novelty of the research at which the school management report these obstacles to the regional government in order to get subsidy of free quota data for internet access. In the next semester, the government through the Ministry of Education and Culture provided the subsidy of free quota data for internet access for both teachers and students to support the online learning process during the Covid-19 Pandemic (Sajida & Ranjani, 2020;Dahiya, et al, 2021).…”
Section: Discussionmentioning
confidence: 99%
“…However, when Covid-19 came into effect, computers and Internet were added to the essential list for remote and online teaching and learning. Although online teaching and learning became a challenge for most students and teachers, it was seen at the time as the most effective, fast, and suitable education method during the pandemic (Dahiya et al, 2021).…”
Section: Aim and Focusmentioning
confidence: 99%
“…The Internet was a gateway to the world; the study [31] used data from Internet speed tests, consumer complaints, search engine optimization tools, and logs of Internet use from public libraries to understand the effects of the pandemic on Internet use and performance. Despite reports that the Internet handled the surge in traffic well, we find that complaints about Internet speed nearly tripled, and performance was degraded.…”
Section: Related Workmentioning
confidence: 99%