Les composantes de la relation dans les e-services : comment créer la fidélité à l'égard d'un portail Internet ?

Allagui, Anis; Temessek, Azza

doi:10.3917/g2000.301.0035

Cited by 2 publications

(1 citation statement)

References 29 publications

(26 reference statements)

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“…Chiou (2004) found overall satisfaction of consumers for internet access positively influencing their commitment. Allagui and Temessek (2004) showed that the more customers are satisfied with their experience with a provider of e-service, the more committed they will be. Thus, it is hypothesised that:…”

Section: Review Of Literaturementioning

confidence: 99%

Status of Online Banking - An Empirical Evidence of State Bank of India

Sharma,

Abrol

2016

Abhigyan

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The development in information technology occasioned by the introduction of telecommunication network and the computer system has introduced major changes in the worldwide economic and business atmosphere in general and in consumer banking in particular. Online banking, also known as e-banking has become the order of the day, resulting in elimination of physical and geographical boundaries and emergence of various automated devices enabling the banking industry to improve the speed, effectiveness, efficiency and quality of service delivery worldwide. It is in this context that the paper analyses and assesses the status of online consumer banking services in State Bank of India (SBI). It is the largest nationalised bank in India adopting 'IT Strategy' as the 'Business Strategy' to provide better customer services in consumer banking. The data for the study was collected from 30 bank managers and 95 online bank customers from Jammu city and analysed by applying various statistical tools such as exploratory factor analysis, confirmatory factor analysis and SEM. The findings of the study reveal that the customers of SBI are satisfied with security and privacy of online transactions as well as with online payment system that enables them to transfer funds and pay bills of different utilities. Managers of SBI find both deposits as well as profits increasing significantly in online banking services. In addition to this, the effectiveness of managers also increased in online operations and they feel very easy and comfortable in doing their banking jobs.

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Section: Review Of Literaturementioning

confidence: 99%

Status of Online Banking - An Empirical Evidence of State Bank of India

Sharma,

Abrol

2016

Abhigyan

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Les leviers d’adoption des objets connectés : une différenciation par le type d’objet

Viot¹,

Bayart²,

Lecuyer³

et al. 2021

Gestion 2000

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Les objets connectés (OC), capables de collecter, d'analyser et de produire des données, font à présent partie de notre quotidien. Si leur potentiel de développement en font des produits largement courtisés par les entreprises, les déterminants de leur adoption par les consommateurs restent peu connus. Cette recherche questionne la pertinence de différents leviers dans l'adoption de deux grands types d'OC : les « wearables » (montre connectée) et les objets de mobilité (assurance automobile connectée). La Théorie du Comportement Planifié offre un cadre d'analyse pertinent, mais la prise en compte de nouvelles variables telles que la passion des gadgets est indispensable pour expliquer l'intention d'adopter ces objets aux multiples facettes. Une étude empirique menée auprès de 362 répondants montre que les déterminants de l'adoption des OC ne sont pas les mêmes selon la nature de l'objet et l'estimation d'un modèle d'équations structurelles met en évidence le rôle modérateur du type d'objet.

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Les composantes de la relation dans les e-services : comment créer la fidélité à l'égard d'un portail Internet ?

Cited by 2 publications

References 29 publications

Status of Online Banking - An Empirical Evidence of State Bank of India

Status of Online Banking - An Empirical Evidence of State Bank of India

Les leviers d’adoption des objets connectés : une différenciation par le type d’objet

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